“This pandemic will change a lot of things in terms of how people approach crises in the future,” Martin Mugambi, Citi’s chief executive for Kenya and east Africa, tells Euromoney.

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The vital role for UK corporate clients played by Barclays was clearer than ever during the coronavirus crisis: the bank arranged £9.9 billion of commercial paper issuance under the Bank of England’s Covid Corporate Financing Facility, almost half of the total.

To the detractors of big Wall Street banks, Goldman Sachs might not seem an obvious candidate for recognition of its response to a humanitarian crisis. But when the Covid-19 crisis struck, the bank rapidly deployed a raft of measures spanning frontline support for hospitals to online versions of its community volunteering programmes.

Emirates NBD has excelled in all elements of its response to the Covid-19 pandemic, from steps taken to protect the health of its employees to loan deferrals for its customers; but what really stands out is the bank’s commitment to its community.

HSBC has been central to maintaining imports of vital goods into the region, even while national borders slammed shut.

The Covid-19 pandemic has brought unprecedented change to the way that business is carried out in Africa. For those banks central to supply-chain management and trade finance, the need to maintain the flow of food, essential goods and personal protection equipment despite border closures is critical.

The coordination of the financial response to the coronavirus crisis has sometimes seemed easier in France than elsewhere in Europe.

Deutsche Bank’s commitment to Africa’s economic development began long before the Covid-19 pandemic struck, but the bank’s expertise in infrastructure and structured finance will be essential in supporting the continent’s recovery and in helping to address the long-term concerns holding back development.

When Singapore suffered a second spike in coronavirus cases in April, attention turned to the city state’s migrant labourers, an army of essential workers described by a former head of the National University of Singapore’s Saw Swee Hock School of Public Health as society’s “most invisible” members.

Cyprus’s strict approach to tackling the coronavirus has meant the health crisis has been much less severe there than in many other states in Europe.

Prime Bank has barely paused during the Covid-19 crisis. The Dhaka-based bank was an early mover on coronavirus in south Asia, raising awareness of the pandemic among employees as early as January 30.

Banreservas responded to the national state of emergency brought on by the Covid-19 pandemic by working closely with the Dominican Republic’s authorities and the central bank to keep the banking system liquid and avoid corporate insolvencies.

Early on in the coronavirus crisis, Credit Suisse’s senior management was instrumental in the design and implementation of Switzerland’s scheme of government-guaranteed loans. The scheme was so successful that other countries later moved to bring their programmes in line with it.

Supported by helpful regulators, many Asian lenders adapted well to the pandemic. Hong Leong Bank (HLB) was no exception. The Kuala Lumpur-based lender donated to local NGOs and delivered food parcels to the needy during Ramadan.

Societe Generale has long been active in promoting finance for small and medium-sized enterprises in Africa.

Equity Bank has been involved in healthcare provision in Kenya since 2015, when it established Equity Afia as an integrated, scalable and sustainable healthcare delivery model through its nonprofit foundation.

One of the first things Nigeria’s Guaranty Trust Bank did with the onset of the Covid-19 pandemic was to get in touch with local authorities to see how the bank could help. Recognizing that the fragile public healthcare system would struggle to cope with the predicted number of patients, it offered to set up a care facility for people with Covid-19.

Santander has been one of the most innovative groups in the world in its response to the Covid-19 outbreak, and its Polish subsidiary is no exception.

CaixaBank’s response to the coronavirus crisis started with a recognition of the vital role of its physical network, which reaches more small and isolated communities than any other bank in Spain.

Under the leadership of chief executive Rodolfo Tabash, BAC International has developed a regional response to the Covid-19 crisis, bringing together a multi-jurisdictional, multi-disciplinary committee to harmonize its response and ensure best practice is used throughout its Credomatic operations in central America.

The London-headquartered lender has its roots and its future in Asia, and from the outset it was keen to provide staunch support to its customers across the region. It has been everywhere throughout the Covid-19 crisis, playing, in the words of chief executive Noel Quinn, a “massive role” in supporting communities and helping restore economic growth.

As Spain became one of the countries hardest hit by the coronavirus, Spanish banks were quick to pledge financial support for small and medium-sized enterprises.

Businesses and banks in Belarus have faced a particularly tough challenge during the Covid-19 crisis due to the refusal of the government not only to impose any national restrictions but also to acknowledge the risks of the pandemic and implement any measures to mitigate its economic impact.

Citi worked hard to mitigate the effects of the pandemic throughout central and Latin America and, given its history and geographical spread throughout the region, its impact was widespread.

Kazakhstan’s banks faced a difficult challenge in the first two months of the pandemic. When president Kassym-Jomart Tokayev announced a state of emergency on March 16, he also unveiled plans to provide a support payment of KT42,500 ($106) to all citizens economically affected by the pandemic.

When the Covid-19 pandemic reached Qatar and foreign exchange houses were forced to close, a customer contacted Commercial Bank of Qatar (CB) with concerns that his domestic workers were no longer able to send critical remittance payments to families in their home countries.

As the sixth-largest bank in North America by branches, TD Bank Group penetrates deep into the Canadian and US markets. It deployed massive support to retail and corporate clients in both countries as the coronavirus crisis took hold.

Community Development Finance Institutions (CDFIs) play a unique role in the US, but they were not included in the earliest Covid-19 stimulus packages. So it was vital that big banks helped them to reach those that needed loans the most.

As of late June 2020, Citi, together with its charitable Citi Foundation, had committed some $100 million to Covid-19 relief efforts. While the targets of its aid are varied, the bank has made a special focus on supporting people and communities of colour, recognizing the disproportionate impact the pandemic has had on these communities.