Excellence in leadership in CEE 2020: Santander Bank Polska
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Excellence in leadership in CEE 2020: Santander Bank Polska

Awards for Excellence 2020

Santander has been one of the most innovative groups in the world in its response to the Covid-19 outbreak, and its Polish subsidiary is no exception. 

As the pandemic gathered pace in March, Santander Bank Polska, led by chief executive Michal Gajewski, quickly put together a comprehensive package of measures designed to support its employees, customers and wider society. 

Financial assistance for retail clients included a freeze on loan principal repayments for up to six months and free ATM withdrawals, while business customers benefited from free online accounting services, automatic overdraft extensions and the waiving of a range of account fees. 

Where Santander Bank Polska stood out, however, was in the non-financial help provided to customers struggling with the impact of lockdown and the pandemic. 

Michał Gajewski Santander Bank Polska_AfE_CEE_leadership_160x186

Michal Gajewski

The lender conducted an extensive communication campaign encouraging customers to stay at home and educating them on digital banking, with a particular focus on senior citizens. Older customers who needed to visit branches were able to do so during dedicated opening hours.

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