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VAT on Virtual and Online Programmes

VAT is applicable on virtual programmes to delegates attending from the UK*. If participating from the EU, a valid VAT number is required to ensure VAT will not be charged under the reverse charge mechanism. VAT is not applicable to attendees from all other countries.
*For virtual courses ran through our Asia office, VAT may be applicable to HK and Singapore residents only. Find out more by contacting


Claiming Back Your VAT

All attendees of a London based course incur VAT as a part of the cost of attendance.

Euromoney Learning have partnered with VAT IT to allow you the unique opportunity to recoup the VAT incurred.

Using VAT IT's extensive experience and simple sign-up and refund process, every invoice can be turned into cash for your business.

Claim the VAT that's rightfully yours in four simple steps:

1. Register your interest

2. Sign a few simple documents

3. VAT IT processes your claim

4. Receive your refund

Why choose VAT IT 

VAT IT have spent two decades identifying, researching and perfecting the foreign VAT Reclaim process and built the best back end technology in the industry. By partnering with Euromoney Learning, we can provide you with a fast and effective way to reclaim your VAT which helps reduce the cost of your training.

VAT IT will charge a percentage of the VAT refund if/when it is successful. 

Can I claim back the VAT myself?

You can claim back VAT directly from the UK Tax Authority (HMRC) by completing the following form. 
For European clients, please refer to form VAT 65
All other clients, please refer to form VAT 65A.


You may also be able to claim back your VAT against courses taking place outside of the UK, and we would recommend contacting VAT IT, our specialist partner, to discuss how to do this.

Retail Credit Risk & Credit Scoring

Learn to implement & execute effective credit scoring to manage consumer risk.
  • This course begins with the notion of risk and risk management, be that everyday, finance, or consumer lending.

    It will look at credit scoring, the most common set of techniques for managing and controlling consumer credit risk.
    It considers a range of issues that impact on how we implement and use credit scoring in a consumer lending environment and also how we ensure it is successful in its management of risk.

    Attend this 4-day course / workshop and learn:
    • About risk, risks in banking, risks in retail banking, and the credit cycle
    • The process of scorecard building
    • How scorecards are implemented and how to set the cut-off
    • How scorecards are managed once in use
    • The impacts of fraud on retail lending
    • About the laws and regulations that apply to retail lending
    • How to design and recruit your retail credit risk management team
    Throughout the course there will be:
    • Individual exercises, examples, and case studies
    • Group exercises and case studies, in some of which each group will need to report their conclusions to the other groups
    • Discussions, where delegates are expected to participate

  • Day 1

    What is Risk?

    • Defining risk
    • Exploring risks
    • Exploring risks in banking and then in retail lending. 
      Various risks will be discussed together with examples from a variety of banking and non-banking organizations.

    Case Study: Brand Risk 

    Credit Products

    • What credit products exist – and what are their implications for credit risk management? 
    • What channels do we use to process and manage the customers and the credit products?

    The Credit Cycle and Principles of Credit Risk Management

    • What is the credit cycle – and what are the key steps along its path
    • What are the key principles of credit risk management?
    • How is credit governed within lending organizations?

    Case Studies:

    • Credit product launch
    • Application fulfillment
    • Customer retention

    How do we lend money?

    • What are the high level principles?
    • What processes do we need?
    • Traditional underwriting – its strengths and weaknesses

    An Introduction to Credit Scoring

    • What is credit scoring?
    • Why do many lending institutions use it?

    Case Study: Reasons for and benefits of credit scoring

    Day 2

    Credit Data

    • Data and the types of data used to make a credit decision
    • Sources of data

    Case Study: Data quality 

    The Typical Scorecard Development Process

    • What is the typical process? What are the key steps?
    • How long does it take and why? 
    • What does a scorecard look like?

    Data Quality and Quantity

    • Key aspects of data quality
    • Why is data quality important?
    • How do we drive data quality?
    • How much data do we need to capture?

    Case Study: Data quantity 

    How are Scorecards Developed?

    • What are the principles of the common methodologies?
    • Reject Inference – what is it? Why do we have it? What are the options for it?
    • How many scorecards do we need?
    • How do we measure the strength of a scorecard?

    Scorecard Implementation 

    • The key steps to take prior to using a new scorecard. 
    • Setting the scorecard cut-off 
    • Business implications of various strategies

    Case Study: Setting the scorecard cut-off

    Day 3

    Scorecard monitoring and tracking

    • Ensuring that the scorecard is still appropriate for the target population
    • Assessing if the scorecard is still working
    • Over-rides and their management

    Case Studies:

    • Monitoring - characteristic analysis
    • Monitoring - final score report

    Account Acquisition

    • Credit policy
    • Affordability checks
    • Lending limits – customer and institution

    Account Management

    • How to manage individual accounts - credit limit management, cross-selling, re-selling, and customer retention
    • Scoring uses
    • Portfolio management and forecasting

    Case Study: Portfolio management and forecasting 

    Non-Performing Accounts 

    • Collections and recoveries - principles, strategies, tactics
    • Debt sale
    • Use of scoring

    Credit and Sales

    • Risk based pricing
    • Up-selling and down-selling

    Case Study: Up-selling and Down-selling

    Day 4


    • Detection, prevention and analysis

    Case Study: Major fraud cases 

    Regulation – Basel

    • Background and principles
    • Impact on credit risk management
    • Impact on the credit risk and credit governance processes

    Bad Debt Provisions

    • What are these?
    • What rules apply to them?

    Management Information

    • Key requirements

    Case Study: Exploring a multi-national bank’s MI manual

    Designing and Recruiting a Credit Risk Management Team

    • Roles and functions
    • Recruitment and retention

    Course summary and close

  • Our Tailored Learning Offering

    Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.

    If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

    We produce learning solutions that are completely unique to your business. We’ll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.

  • We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

    We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

    • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
    • Track record – 10/10 of the world’s largest banks have chosen us as there training provider and we have delivered training across the largest banks and have trained over 25,000 professionals.
    • Knowledge – our 100+ strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
    • Reliability – if we promise it, we deliver it. We have delivered over 25,000 events both in person and online, using simultaneous translation to delegates from over 99 countries.
    • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 4.2/5 on service and 4.7/5 on Coursecheck
This course can be run as an In-house or Tailored Learning programme


  • David Edelman

    As the proud author of 4 books, including the best-selling Credit Scoring and its Applications, I combine my extensive experience in retail banking with my academic background to help others overcome the unique challenges in this field through articles, books, and of course training courses.


    David Edelman took degrees in Statistics from Glasgow and Harvard and then embarked on an academic career. After four years, he changed direction and moved into retail banking and specifically retail lending. He gained extensive experience in credit scoring and management information through 6 years at Bank of Scotland, now part of Lloyds Banking Group, and 11 years at RBS – working on a range of products and processes and in a variety of roles: process reengineering, small business lending, and direct consumer lending - culminating in a Risk Director role. For the past nine years, he has been operating as a consultant and trainer, working for retail lenders – local, national, and multi-national - and credit reference agencies, providing support on their operational and business strategies and their implementation, and also helping them to fight through the tangle of regulation and legislation.   The instructor has published more than 30 articles in professional journals and industry publications, and has helped to write or produce four books, including the “best-selling” Credit Scoring and its Applications.



The course will take place at a Central London hotel.

The map attached details some of our most frequently used venues