Course details

Dates are currently being finalised. Get in touch to find out more
Download course brochure

Euromoney Learning On-Demand

Powered by Finance Unlocked

Learn about every aspect of finance, delivered through one-off videos and in-depth pathways

Learn More

VAT on Virtual and Online Programmes

VAT is applicable on virtual programmes to delegates attending from the UK*. If participating from the EU, a valid VAT number is required to ensure VAT will not be charged under the reverse charge mechanism. VAT is not applicable to attendees from all other countries.
*For virtual courses ran through our Asia office, VAT may be applicable to HK and Singapore residents only. Find out more by contacting


Claiming Back Your VAT

All attendees of a London based course incur VAT as a part of the cost of attendance.

Euromoney Learning have partnered with VAT IT to allow you the unique opportunity to recoup the VAT incurred.

Using VAT IT's extensive experience and simple sign-up and refund process, every invoice can be turned into cash for your business.

Claim the VAT that's rightfully yours in four simple steps:

1. Register your interest

2. Sign a few simple documents

3. VAT IT processes your claim

4. Receive your refund

Why choose VAT IT 

VAT IT have spent two decades identifying, researching and perfecting the foreign VAT Reclaim process and built the best back end technology in the industry. By partnering with Euromoney Learning, we can provide you with a fast and effective way to reclaim your VAT which helps reduce the cost of your training.

VAT IT will charge a percentage of the VAT refund if/when it is successful. 

Can I claim back the VAT myself?

You can claim back VAT directly from the UK Tax Authority (HMRC) by completing the following form. 
For European clients, please refer to form VAT 65
All other clients, please refer to form VAT 65A.


You may also be able to claim back your VAT against courses taking place outside of the UK, and we would recommend contacting VAT IT, our specialist partner, to discuss how to do this.

Back Office Operations in Financial Services

Financial services is reliant on strong & efficient operations
  • A prerequisite for a profitable, controlled and successful financial services business is a strong, stable and efficient operations function (‘back office’). Despite huge investments in computerisation over the last few decades in an attempt to achieve the highest level of automation or straight through processing (STP), experienced operations personnel are still required to deal with transactions which, for whatever reason, fall out of the automated process and require human intervention.

    Over recent years, and certainly leading up to the financial crisis of 2008, the operations function in many financial services firms was degraded at a time when there was significant growth in activity both in terms of business volume and complexity. This was partly a result of the mistaken belief that the investment in computer systems would make the operations function more or less redundant.

    This course is intended to explain the relevance, importance and responsibility of the operations function in today’s international financial services industry whether in banks, broker/dealers, funds management, global custody etc. It will provide a comprehensive and generic understanding of the operational aspects of the financial markets and give participants the tools to identify the optimum approach to operations management and to achieving operational excellence. It covers the capital markets products and how, where and why they are traded and explains the different trading and investment strategies and how they are supported operationally. The course explains the market participants, how they interact and how they are structured so that attendees will have a sound knowledge of the ‘front to back’ processes.

    The concept of straight through processing (STP) is analysed through the life cycle of various transaction types and the course explains what can go wrong and the operations controls required to ensure efficient transaction processing. The program will include an analysis of the inherent risks in the financial markets with particular focus on operational risk and how it may be identified and obviated.

    The course will examine and compare the processes of outsourcing and offshoring and discuss the benefits and disadvantages of both and how an optimum result can be achieved.

    Finally, the argument for the investment in a strong operational function will be made and that operations is not ‘just another cost’, but an important factor in the profitability and creditability of any financial services institution.

    Attend this intensive and highly practical 5-day course and learn:

    • The role and importance of operations in the typical front, middle and back office structure
    • The roles and responsibilities in the back office
    • Internal and external relationship management and communication
    • The ‘Chinese Wall’ and segregation of duties and reporting lines
    • Operations as part of wider corporate governance
    • Operations, regulators and the impact of regulations
    • Operational resources and how they should be managed
    • Staff management and motivation
    • The concept of STP and why it can break down
    • Maintaining static data
    • What are ‘fails’ and fails management
    • Counterparty fails
    • How various trading/investment strategies can impact operations 
    • An overview of the capital markets and products
    • The life cycle of transactions and how market participants interact
    • Operating in a multiple market, multiple product environment
    • Managing limits
    • Cash and collateral management
    • Operating in emerging markets
    • The back office as a revenue generator
    • Pre-emptive strategies to reduce risk, errors and costs
    • The end to end control process and the vital importance of reconciliation
    • How operational risk can be identified and measured with key risk indicators (KRIs) 
    • Measuring performance (KPIs)
    • Operations and the avoidance of money laundering
    • Cause and effect analysis
    • Issue escalation
    • Management information systems and their use
    • The development and relevance of the ‘procedures manual’
    • Identifying and allocating operations and transactions cost
    • The ‘top’ versus ‘bottom’ line P&L
    • Operations and new business development
    • Operations role in project management and new systems implementation and managing ‘business as usual’ (BAU)
    • The benefits and disadvantages of outsourcing and offshoring
    • The request for proposal process (RFP) for ancillary services
    • Operations and business continuity planning (BCP)
    • Audit (internal and external)
    Course Objectives
    This course is designed not only for those embarking on or developing their careers in financial markets operations, but also for anyone who has an interest in the relevance of the operational function. It will benefit those who need to understand how the capital markets operate, what the operational risks are and how they can be controlled. You will be given a thorough and clear understanding of how transactions are processed, what can go wrong and the measures required to ensure the highest level of STP.

    Participants will be provided with the tools necessary to achieve operational excellence.

    Teaching Methodology
    The teaching methodology used on this course combines formal theoretical instruction with frequent use of exercises and case studies. These are based on real situations experienced by the course director in his forty years involvement in this business. The course is intended to be interactive, with delegates encouraged to ask questions throughout. The course content is intended to give delegates an understanding that will be of immediate practical use in the workplace. The lecturer will be available throughout the duration of the course to offer additional help if required. Delegates will be divided into small teams to work together on the exercises that will include some simple calculations for which a calculator will be required. Each day there will be group discussions on issues identified by the participants.

    Who should attend
    • Operations personnel from investment banks, broker/dealers, prime brokers, fund managers, pension funds global custodians etc. 
    • Middle Office and Risk Managers 
    • Product Controllers 
    • Internal and External Auditors 
    • IT developers (focused on operations) 
    • Business Analysts and Consultants 
    • Compliance staff 
    • Regulators 
    • Graduate and Management Trainees 

  • Day 1

    Operations in the Financial Services Industry
    • Overview: the development of operations pre and post 2008
    • A typical structure: front, middle and back offices
    • Roles and responsibilities
    • Reporting lines
    • The ‘Chinese Wall’, segregation of duties and conflicts of interests
    Case Study: The downfall of Kidder Peabody
    • Internal and external relationships and communication
    • Operations and Corporate Governance
    • Managing resources and when to say ‘no’
    • The role of the operations manager and the delegation of duties
    • Maintaining morale and motivation
    • Training and staff development
    • The benefits and disadvantages of outsourcing and offshoring
    • Operations and the regulators and the impact of new regulations
    Exercise: Delegates are asked, in their teams, to prepare an operations department organization chart for a broker/dealer business

    Day 2

    The Life Cycle of a Transaction and Straight Through Processing (STP)
    • An overview of capital market products
    • The market participants
    • Operating in multiple products and markets-they are not all the same!
    • Established versus emerging markets
    • The sequence and life cycle of a securities transaction
    • Trading and investment strategies and impact on operations
    • Communicating with the middle and front office
    • Trades processing
    • Limit management
    • The importance and maintenance of static data
    Exercise: Delegates are asked, in their teams, to determine what static data is needed to set up a new account.

    • New accounts
    • New securities
    • Clearing
    • Settlement

    - CSDs

    - ICSDs

    - DvP, FoP

    - SWIFT

    • Global Custody
    • The concept of STP
    • What can go wrong?
    • Fails and Fails Management
    • Counterpart failure- ‘the chain is only as strong as the weakest link’
    • The back office as a revenue generator
    • The vital importance of reconciliations
    • Costs and cost allocation
    • Top versus bottom line profitability
    Exercise: Delegates are asked, in their teams, to analyse a fail report and recommend actions.
    • Buy-ins
    • Interest claims
    • Corporate actions processing
    Case Study: Losses from corporate action processing failure

    Day 3

    Operational Risk and Control

    • The Major Risks and how they are mitigated

    - Market Risk

    - Credit Risk / Global Credit Limit Systems

    • Definition of Operational Risk

    - What is operational risk?

    - What is an operational risk event?

    - What is an operational loss?

    - The impact of operational risk on the organization

    - Impact of operational risk on credit and market risk

    Exercise: Participants are given the opportunity to consider the major risks in a Middle and Back Office environment. They are asked to identify 10 risks in the lifecycle of a securities trade

    • Measuring and managing Operational risk
    • Reporting lines and segregation of duties
    • Escalation of issues
    • The ‘whistle blower’
    • Audit, Compliance and Legal
    • Money laundering and the role of the MLRO
    • Operational risk exposure indicators

    - KRIs and KPIs

    - Loss identification / measurement / management / monitoring / reporting

    - Root cause analysis

    Exercise: Given details of a failed transaction, participants will be asked to calculate an interest claim

    Day 4

    Control and striving for operational excellence
    • Pre-emptive strategies to reduce risk, errors and costs
    • The end to end control process

    - Pre-dealing / dealing controls / M.O. functions

    - Processing / position and payment controls

    - Reconciliation and accounting

    - Documentation, reporting and compliance

    • Investing in operations systems and people
    • Developing an operations control function
    • Management information systems and their use
    • The development and relevance of the ‘procedures manual’
    • Operations and new business development
    Case study: New business implementation going wrong

    • Operations role in project management and new systems implementation and managing ‘business as usual’ (BAU)
    • The benefits and disadvantages of outsourcing and offshoring
    • The request for proposal process (RFP) for ancillary services
    • Operations and business continuity planning (BCP)
    • Audit (internal and external) and operations 

    Day 5

    Making the case for investment in a strong operations function-course recap
    • The cost/benefit analysis for a strong operations function
    • The importance of experience
    • Having the ability to say "NO" sometimes
    • Avoiding reputation loss
    • The benefits and disadvantages of outsourcing and offshoring
    • The need for operation representation at the highest levels of management
    Case study: Outsourcing going wrong

    • Group discussion
    • Course recap

  • Our Tailored Learning Offering

    Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.

    If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

    We produce learning solutions that are completely unique to your business. We’ll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.

  • We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

    We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

    • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
    • Track record – 10/10 of the world’s largest banks have chosen us as there training provider and we have delivered training across the largest banks and have trained over 25,000 professionals.
    • Knowledge – our 100+ strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
    • Reliability – if we promise it, we deliver it. We have delivered over 25,000 events both in person and online, using simultaneous translation to delegates from over 99 countries.
    • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 4.2/5 on service and 4.7/5 on Coursecheck
This course can be run as an In-house or Tailored Learning programme


  • Richard Foster


    The instructor has over thirty-five years senior banking operations management experience. He has been Head of International Operations at tier one firms including Morgan Stanley, Merrill Lynch and Prudential Securities. He was COO at Cresvale, an equity derivatives trading firm and a Founder Partner at MC Securities, an investment bank focusing on eastern European emerging markets. The instructor has been actively involved with the international securities lending, repo markets and collateral management throughout his career and was President of Minerva Securities Inc., an international securities lending/borrowing intermediary based in New York and Head of Operations, Securities Lending at Prudential M&G .Training assignments have included those with JP Morgan, Morgan Stanley, Deutsche Bank, Euroclear Bank, Lombard Odier, Cantor Fitzgerald, Coutts & Co., NatWest, Cazenove & Co. CSFB and Jefferies International. The instructor was a Visiting Fellow at the ICMA Centre at Reading University and was a member of the Operations Managers Examination Committee of the Securities and Investments Institute. He acted as an expert witness on behalf of Lehman Brothers in the Maxwell related litigation and was a member of the board of Euroclear.