Claiming Back Your VAT

All attendees of a London based course incur VAT as a part of the cost of attendance.

Euromoney Learning have partnered with VAT IT to allow you the unique opportunity to recoup the VAT incurred.

Using VAT IT's extensive experience and simple sign-up and refund process, every invoice can be turned into cash for your business.

Claim the VAT that's rightfully yours in four simple steps:

1. Register your interest

2. Sign a few simple documents

3. VAT IT processes your claim

4. Receive your refund

Why choose VAT IT 

VAT IT have spent two decades identifying, researching and perfecting the foreign VAT Reclaim process and built the best back end technology in the industry. By partnering with Euromoney Learning, we can provide you with a fast and effective way to reclaim your VAT which helps reduce the cost of your training.

VAT IT will charge a percentage of the VAT refund if/when it is successful. 

Can I claim back the VAT myself?

You can claim back VAT directly from the UK Tax Authority (HMRC) by completing the following form. 
For European clients, please refer to form VAT 65
All other clients, please refer to form VAT 65A.


You may also be able to claim back your VAT against courses taking place outside of the UK, and we would recommend contacting VAT IT, our specialist partner, to discuss how to do this.

Course details

Dates are currently being finalised. Get in touch to find out more
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Mastering Financial Negotiations

Senior managers, advance your negotiation skills in banking & finance
  • This three-day programme has been designed to enhance the negotiating skills of the participants so that business is secured and retained at an acceptable return, where both internal and customer relations are developed and improved. 


    By the end of the programme, delegates will be able to:

    • Define how financial negotiation differs to negotiation in other industries
    • Utilise case studies from different banking sectors
    • Explain the role that negotiation has within your organisation’s strategy
    • Describe the strengths and weaknesses of their own negotiating style and identify specific areas of behaviour to be developed/changed so as to improve their performance in future negotiations
    • Explain the phases and stages involved in a negotiation
    • Prepare and plan for a negotiation in a systematic, flexible and effective way
    • Distinguish between “Concession trading” and “Concession making”
    • Communicate more effectively by using questioning, listening and observation skills
    • Distinguish between tactics which are acceptable and those which are not
    • Face with confidence their next negotiation using ideas generated during the workshop

    Individuals will have:

    • Learned the negotiation process and how to manage each of its different stages
    • Obtained detailed knowledge of tested negotiating techniques and how they can be applied in the context of your organisation
    • Become aware of their preferred negotiating style along with its strengths and weaknesses
    • Developed an internal network of contacts and relationships
    • Learned how to get the best possible outcome while maintaining and improving their relationship with clients

    The programme will be run on a highly interactive basis, with a good deal of exercises and activity to emphasise the key learning points for the participants from your organisation.  The course will be aimed specifically at all types of negotiation.

  • Day 1


    • Welcome & personal Introductions
    • Key objectives for the day

    Introduction to Effective Financial Negotiation Skills

    • Individual development areas: What would each participant like to achieve from the course?
    • What is negotiation?
    • Who do we negotiate with in our working lives?
    • What do we negotiate on behalf of the bank?
    • Characteristics of the ideal negotiator and the poor negotiator in areas like Operations, Treasury, Corporate Finance...

    Exercise: Red Blue Negotiation. Key learning points here: The impact of emotions on behaviour during negotiations; How to confirm and implement negotiated terms.

    Overview of Effective Financial Negotiation Skills

    • What is negotiation?
    • Who do we negotiate with in our working lives
    • What do we negotiate on behalf of the organisation?
    • How does negotiation differ from selling?

    Exercise: The Chef’s Dilemma – an exercise highlighting the dilemmas that negotiators face

    The Psychology of Effective Financial Negotiation

    • Personality Types and how to effectively deal with them
    • The difference between being passive, aggressive and assertive
    • The importance of managing your behaviour when being assertive
    • What will assertiveness do for you and your organisation?
    • What are the costs for an organisation if people are aggressive or passive?
    • How can you become more assertive?

    Exercise: Delegates work on a number of negotiation scenarios

    Effective Communication when negotiating

    • Learning how to really see the world from the other party’s point of view
    • Social profiles: individual preferences for communication and negotiation
    • Using effective questioning and listening to spot your negotiating counterparty’s social profile

    Exercise: Listening quiz

    The FX Game – An Intriguing and Emotional Negotiation Exercise

    • Working in isolated teams, participants undertake an intriguing and competitive negotiation exercise.  The FX Game gives participants the chance to practice strategic planning and influencing skills

    Day 2

    Negotiating the Best Deal: Dealing with Pressure and Satisfying the Client

    • The importance of recognising cues to help you through the process
    • Dealing with pressure to reduce your price
    • Establishing your power base
    • Understanding and using variables in the negotiation


    Phases and Stages in a Negotiation in Financial Services

    • The negotiation process: prepare/discuss/propose/bargain
    • Planning and preparing for a negotiation – how it fits with your organisation
    • Facts that you should know about your organisation and tell your clients
    • What should you say at the start:  What to tell and what to keep back
    • Exploring interests – managing the information exchange
    • Opening positions – yours and your counterpart’s
    • Variables and options: Concession-making vs. concession-trading

    Case Study: The skills of effective negotiation – what to do/what not to do

    Six Rules of Financial Negotiation

    • Key rules: set maximum and minimum objectives, aim high, keep the whole relationship in mind, never give away a concession for nothing, keep searching for variables, don’t be afraid to walk away

    The Harvard Negotiation Technique: A Toolkit for Success

    • The Harvard technique is often seen as the gold standard in the negotiation process.  This part of the course will examine the technique and apply it in the financial services arena.
    • When to show your hand and when not to
    • How to make tentative agreements in complex negotiations
    • Using criteria against willpower
    • What to do if you hit deadlock

    Major Negotiation Role Play: The Harvard Negotiation Technique: A Toolkit for Success

    • Negotiation role-play incorporating the new elements from Harvard Technique session
    • Feedback undertaken in plenary session
    • Debrief and discussion: what went well and what could have gone better

    Day 3

    Winning Trust in Financial Negotiation

    • Why is trust the basis for effective negotiation
    • What are some effective communication strategies and the place they have in creating negotiation outcomes
    • The creation of rapport and it importance in the negotiation process
    • Using certain techniques to create rapport and influence

    Exercise: Trust / negotiation activity

    Reading Body Language

    • Reading the body language of your counterpart
    • The unhappy body: reading defensive, nervous, insecure, frustrated... gestures
    • The happy body: reading confident, open, ready, co-operative... gestures

    Dealing with Difficult Negotiation Situations

    • Types of behaviours to use and avoid when negotiating on behalf of your organisation
    • Dealing with difficult negotiators and those who may want to take advantage of you!
    • Spotting and using gambits and ploys of those who negotiate with your organisation
    • Tactics which are acceptable and those which are not
    • Using the six laws of influence
    • Preparing a convincing case on behalf of your organisation
    • Negotiation “gurus” and their advice as to how to negotiate well

    Gaining Agreement

    • Techniques for handling objections: the 4C and 3F techniques
    • 10 different closing techniques for winning more business on behalf of the organisation
    • Saying “NO” positively

    Stop-start role play: Participants work in groups to negotiate better deals 


    • Negotiation role-play incorporating the new elements from objection handling session
    • Feedback undertaken in plenary session
    • Debrief and discussion: what went well and what could have gone better

    Action planning

    • Participants consider their strengths and development areas as negotiators
    • Improving negotiation skills – Personal Action Planning


  • Our Tailored Learning Offering

    Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.

    If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

    We produce learning solutions that are completely unique to your business. We’ll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.

  • We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

    We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

    • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
    • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
    • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
    • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
    • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product
This course can be run as an In-house or Tailored Learning programme



"This programme takes place on a non-residential basis at a central Dubai hotel. Non-residential course fees include training facilities, documentation, lunches and refreshments for the duration of the programme. Delegates are responsible for arranging their own accommodation, however, a list of convenient hotels (many at specially negotiated rates) is available upon registration.

Dubai has an incredible number of hotels. Courses held here are mainly held at the:

Nassima Royal Hotel
Plot 49 Sheikh Zayed Road, Trade Centre District Dubai, United Arab Emirates

Nassima Royal Hotel is a modern, stylish, luxury hotel on Sheikh Zayed Road. Towering at 51 stories, the hotel offers stunning views over Dubai and its iconic landmarks.

You can also view other recommended hotels on this map:"