Reclaiming Your VAT

Reclaim the VAT on your Euromoney Training Courses in the UK

Why am I being charged VAT?
The EU VAT Directive stipulates that all training and educational courses that are provided in the UK must include a VAT charge on payment.  

Can I reclaim my VAT back?
Overseas delegates who attend our courses in the UK are eligible to claim their VAT back once it has been paid.    

How can I claim the VAT back paid on a course?
There are two ways in which you can claim back VAT back from the UK.

Option 1 - Directly through HM Revenue and Customs

The most cost-efficient way is to claim back VAT directly from the UK Tax Authority (HMRC) by completing the following form. 
For European clients, please refer to form VAT 65
All other clients, please refer to form VAT 65A.

Option 2 - Through our Recommended VAT Reclaim Service – VAT IT
The specific rules for VAT reclaim will vary according to the laws of your country of residence. This can be complicated and time-consuming. 

Euromoney have an exclusive partnership with VAT IT, specialists in international VAT reclaim.  VAT IT will review, process and submit your VAT refund on your behalf. 

VAT IT will charge a percentage of the VAT refund if/when it is successful. 

If you want to find out more about this service, please email your details to:  

You may also be able to claim back your VAT against courses taking place outside of the UK, and we would recommend contacting VAT IT, our specialist partner, to discuss how to do this.


Course details

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Operational Risk Management

The most topical elements of Operational Risk Management and it's challenges in Finance
  • From risk environment to risk culture, the London Operational Risk Management course covers, in breadth and depth, the most topical elements of operational risk management and its challenges for the financial services industry.

    Designed and delivered by a world leading expert in the field, the course is a must-have for all operational risk practitioners wishing to benchmark their practices. It is also a fantastic opportunity for newcomers to gain a comprehensive overview what modern operational risk managers need to know.

    Delegates will leave the course equipped with a new network of practitioners, a wealth of content, additional references and readings, and an open line for further questions with the training delivery team.

    After the course, participants will know about:

    • Identification of emerging risks
    • Risk networks rather than risk registers
    • Key elements of counter-terrorism measures and physical security
    • Implementing ORM: the invisible framework
    • Must-know about cyber security and threats
    • How to differentiate and address human errors
    • How to use root cause analysis most effectively
    • Influencing behaviours for better control
    • All best practices in operational risk management for financial companies
    • Risk Reporting and Conduct reporting
    • Building a framework for risk culture change
    • Leading KRIs framework for identification and design
    • Scenario analysis and assessment


    Who Should Attend

    • Heads of Operational Risk
    • Enterprise Risk Managers
    • Operational Risk Managers
    • Operations Managers
    • Internal Auditors
    • HR officers
    • Compliance officers
    • Consultants
    • Regulators


  • Day One: Emerging risks, Conduct and Risk Culture

    Session 1: Risk identification tools and emerging risks
    • Tools and techniques for risk identification
      • Exposures and Vulnerabilities
      • The Risk Wheel
      • Value drivers and reverse stress testing
    • Risk register: a list
    • Risk connectivity: network of risks
    • World economic forum: risk map
    • Emerging risks

    Class Exercise: identify the network of your top risks and class feedback

    Session 2: Implementing ORM: the invisible framework
    • • Governance of Operational Risk
    • • 1st line and 2d line: The partnership model
    • • Use and reuse: The Invisible Framework
    • • Business value of ORM

    Workshop: build a business case for risk management

    Session 3: Risk reporting and Conduct reporting
    • Modern issues on events and risk reporting: the regulator’s view
    • Analysing operational risk data: get insight, tell a story
    • Management information: the “reporting cake”
    • Aggregate and escalate risk information: your options
    • Conduct reporting: themes and details
    Highlights of best practice, Group discussion and sharing of experience

    Session 4: Implementing the Desired Risk Culture: a method
    • Defining Risk Culture
    • Acting on behaviours: the Influencer 
    • Necessary conditions: willingness and ability
    • Risk Culture: DESIRE steps: Define – Inspire – Support – Enable – Reinforce - Evaluate
    • Assessing the risk culture
    Group work: Plan your own culture change

    Day 2: Risk Appetite, Internal controls and KRIs

    Session 1 : Defining Risk Appetite statements and tolerance limits
    • Industry guidance on Risk Appetite
    • Risk appetite, tolerance, risk limits and controls
    • Templates and options for actionable Risk Appetite 
    • Risk Appetite Statements: Features and Examples
    • Cascading Risk Appetite: RCSA & Indicators
    • KRI and risks limits 

    Session 2: Internal Controls: Human Error and Control Design
    • Slips and mistakes: Typology and causes of human errors (J. Reason)
    • HRA: Human Reliability Analysis and other methods
    • Understand and treat the causes of human error
    • Effective or Illusory controls
    • Prevention by Design
    Group work: best and worst controls in the business: sharing of experience

    Session 3: Root causes analysis – the bow-tie
    • Root cause analysis: tool and method
    • Benefits of root cause analysis: tracking the common failures and systematic patterns
    • Treating causes over symptoms
    • Bow-tie: a most effective tool to define
      • Preventive and corrective controls
      • Leading KRIs
      • Risk likelihood and expected impact
    Exercise: apply the bow-tie to one of your incident; share the lesssons learnt

    Session 4 : Features and types of leading KRIs
    • Features of leading KRIs
    • KRI, KPI, KCI: definitions and uses. 
    • A typology of Key Risks indicators
    • KRIs: metrics of risks drivers
      • Case studies on selecting metrics of risk drivers 

    Day 3: Cyber Security, Scenario Analysis and Project Risks

    Session 1: Cyber threats and information security
    • Cyber threat landscape
    • An old emerging risk
    • Key controls in cyber security
    • Physical and behavioural measures
    • Priorities in prevention
    • Lessons learnt from some incidents
    Q&A, benchmarking and exchange

    Session 2: Scenario Analysis: Governance, Stress testing and Assessment methods
    • Four dimensions of stress-testing
    • Steps and governance of scenario analysis
    • Tackling behavioral biases in scenario assessment
    • Industry practices and lists of scenarios
    • Assessing probabilities of rare events
    • Acting on Scenario Analysis
    • Class exercise: quantify your own scenario in probability and impact 

    Session 3: Reorganisation risk and project management
    • Risk due to changes and reorganisations 
    • The trap of cost-cutting
    • Invisible opportunity costs
    • Essentials of project risk management

    Class debate and sharing of best practice

    Session 4: Key messages and wrap-up
    • What have you learnt?
    • What will you remember?
    • What will you apply?

  • Our Tailored Learning Offering

    Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.

    If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

    We produce learning solutions that are completely unique to your business. We’ll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.

  • We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

    We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

    • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
    • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
    • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
    • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
    • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product
This course can be run as an In-house or Tailored Learning programme


  • Ariane Chapelle

    • "I enjoyed the class very much and can't say enough about how effective the lessons were. I am already applying what I learned during the course and implementing a lot of your ideas. Thanks !" Brian S., New York, 2015


    Ariane Chapelle has a PhD in Economics and is active in operational risk management since 2000, with experience acquired in managerial functions in ING Group and Lloyds Banking Group. Ariane Chapelle runs since 2006 her own training and consulting practice in risk management. Her clients are made of top tier financial organisations including AVIVA, AXA Bank Europe, HSBC, SWIFT. Dr. Chapelle is Honorary Reader at the University College London in Operational Risk, Fellow of the Institute of Operational Risk and member of the editorial board of the Journal of Operational Risk. She is a columnist for Risk magazine and advisor to the Risk Management Unit of the International Monetary Fund.



"All courses are held at four or five star venues in Central London, Zone 1. We strive to provide you with a training environment of the highest quality, to ensure that the whole learning experience exceeds your expectations.

Your training venue will be confirmed by one of our course administrators approximately 3-4 weeks before the course start date.

As such we have detailed our most frequently used training destinations in London on this map. If you need help booking accommodation for your visit to our training courses, please contact and one of our partners will help you get the best rate possible."