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Coronavirus: Urgent need to adapt will push tech solutions in transaction banking

Digital solutions embraced as corporates get used to remote working and as banks adjust to the new normal.


Lisa Robins, global head of transaction banking at Standard Chartered, vividly remembers the September 11 terror attacks on New York’s twin towers and what followed. At the time, Robins lived in New York and was working for JPMorgan.


Lisa Robins,
Standard Chartered

Thousands of lives were lost and many more were completely turned upside down. In a communal act of defiance New Yorkers continued to go about their everyday lives as best as they could. Nevertheless, it was obvious to Robins that things were never going to be the same again.

This wasn’t just about the impact on US foreign policy, surveillance and immigration, much of which continues to affect our lives today. There were also some subtle changes to how everyday business was run, changes that transaction bankers needed to overcome to support their corporate clients.

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