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Surveys

Cash Management Survey 2019: Press release

HSBC retains the top spot in Euromoney’s cash management survey.

HSBC has maintained the top position in Euromoney’s Cash Management Survey for non-financial institutions , beating Citi and Deutsche Bank in the league tables.

HSBC also showed regional strength in this year’s survey, coming first in Asia-Pacific and the Middle East for non-financial institutions. In Western Europe, HSBC moved up from third to second place, just one spot behind Deutsche Bank.

The results confirm HSBC’s continued strength in cash management globally.

Among financial institutions, Deutsche Bank ranked number one in this year’s cash management survey – testament to the bank’s continued investment and focus on transaction banking.

We received over 25,000 valid responses in the 2019 survey.

Asian bank DBS illustrated its global strength by beating HSBC, UniCredit and Citi to take the top spot in Euromoney’s cash management survey for customer satisfaction among non-financial institutions for the second year in a row.

DBS ranked number one globally for customer satisfaction across the board in terms of business function, financial facilities, personnel, service and tech provisions.

The bank’s success among customers this year is due to the culmination of targeted investment in transaction banking during the past five years, which has transformed its cash management business into one of the most successful globally – a noteworthy achievement in such a competitive space.

“We are proud to be the bank that takes Asia to the world,” says John Laurens, group head, global transaction banking at DBS.

“We’re proud to see customers provide such a vote of confidence in our cash management services in Euromoney’s survey results.”

Key survey findings:

Non-financial institutions

  • Market share: HSBC came out on top, with Citi and Deutsche Bank in second and third place respectively.

  • Customer satisfaction: DBS took the top spot followed by HSBC and UniCredit

Financial institutions

  • Market share: Deutsche Bank took top spot, followed by HSBC and Citi

  • Customer satisfaction: JPMorgan beat DBS and Deutsche Bank to come out on top



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