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Trade Finance Survey

About the Trade Finance Survey

Each year Euromoney surveys consumers of trade-finance services to rank and assess their top providers.

The Trade Finance survey provides valuable information on the global trade finance market. We analyse the feedback of thousands of users of trade finance services and rank providers across a range of categories at global, regional and national levels.

View the 2023 Trade Finance Results here.
View the 2024 Trade Finance Results here.

Voting

Respondents are asked to vote for their trade finance provider(s) based on their remit and related ability to vote on behalf of their company’s use of trade-finance services. Respondents may vote for up to five of their top trade-finance providers.

Companies can respond more than once, but only for separate territories or regions where they have trade-finance providers.

If more than one vote is received for an individual territory or region from the same company, then the remit of the respondent(s) role(s), the location of the global headquarters and the seniority of the respondent will be taken into consideration when selecting which vote will count.

If it is still unclear, the respondents will be contacted to resolve the issue.

Scoring

Each voter’s nominated top bank is awarded five points, second place four points, third place three points, fourth place two points and fifth place one point. These scores are then totalled for each bank in each territory, region and globally.

The final scores for the groups are then further adjusted by a factor, calculated by the gross sales of the respondent(s). In addition, a geographical normalisation will be applied using a calculated weighting.

For any ranking to be published, there must be at least 10 votes for one bank within that territory.

Best in service (CSAT) rankings

Voting

Service categories are assigned a qualitative designation of:

  • 1 – Very poor
  • 2 – Poor
  • 3 – Neither good nor poor
  • 4 – Good
  • 5 – Very good

Scoring

We calculate the percentage of respondents who answer in a certain way to give a net score for each institution. This is used to produce a ranking.

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