The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookiesbefore using this site. Please see our Subscription Terms and Conditions.

All material subject to strictly enforced copyright laws. © 2022 Euromoney, a part of the Euromoney Institutional Investor PLC.

North America's best digital bank 2020: Bank of America

Awards for Excellence 2020

If there is one thing that will test a bank’s digital and technology platform it is a global pandemic. The investment that Bank of America has put into all of its digital offerings over the last few years became truly apparent over the first few months of 2020; and it wins the award for North America’s best digital bank.

“Sixty thousand new understandings regarding pandemic assistance were added to Erica in the first few months of the year,” says Aditya Bhasin, head of consumer, small business and wealth management technology.

Erica is the bank’s AI-driven virtual financial assistant, and millions of clients have turned to her for the first time this year, many of whom were baby boomers. Launched in 2018, the number of Erica users had grown to roughly 14 million by May 2020.


Aditya Bhasin,
Bank of America

Helping its clients make the switch to mobile this year has also been imperative as stay-at-home orders were imposed due to the coronavirus pandemic.

You have reached premium content. Please log in to continue reading.

Read beyond the headlines with Euromoney

For over 50 years, our readers have looked to Euromoney to stay informed about the issues that matter in the international banking and financial markets. Find out more about our different levels of access below.


Unlimited access to and

Expert comment, long reads and in-depth analysis interviews with senior finance professionals

Access the results of our market-leading annual surveys across core financial services

Access the results of our annual awards, including the world-renowned Awards for Excellence

Your print copy of Euromoney magazine delivered monthly

£73.75 per month

Billed Annually


Unlimited access to and, including our top stories, long reads, expert analysis, and the results of our annual surveys and awards

Sign up to any of our newsletters, curated by our editors


Already a user?