| Americas - Salesforce | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | State Street | 65.4% |
| 2 | 1 | Bank of New York Mellon | 59.5% |
| 3 | 11 | UBS | 50.0% |
| 4 | 3 | Bank of America | 47.4% |
| 5 | 5 | Goldman Sachs | 43.9% |
| 6 | 8 | HSBC | 40.2% |
| 7 | 7 | Deutsche Bank | 38.9% |
| 8 | 13 | Barclays | 35.4% |
| 9 | 12 | JPMorgan | 34.3% |
| 10 | 10 | Citi | 28.6% |
| Americas - Service | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | State Street | 52.1% |
| 2 | |||