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FX Survey 2020: Regional Customer Satisfaction- Subcategories

Americas - Salesforce
Rank 2020 Rank 2019 Counterparty CSAT Score 2020
1 2 State Street 65.4%
2 1 Bank of New York Mellon 59.5%
3 11 UBS 50.0%
4 3 Bank of America 47.4%
5 5 Goldman Sachs 43.9%
6 8 HSBC 40.2%
7 7 Deutsche Bank 38.9%
8 13 Barclays 35.4%
9 12 JPMorgan 34.3%
10 10 Citi 28.6%

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