Overall
Overall
Overall
Overall
| Americas - Overall | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 2 | State Street | 49.1% |
| 2 | - | Bank of New York Mellon | 44.8% |
| 3 | 10 | UBS | 44.5% |
| 4 | 1 | Bank of America | 41.0% |
| 5 | 11 | Morgan Stanley | 37.7% |
| 6 | 6 | JPMorgan | 37.5% |
| 7 | 8 | Deutsche Bank | 36.7% |
| 8 | 9 | HSBC | 31.6% |
| 9 | 7 | Goldman Sachs | 29.8% |
| 10 | 5 | Citi | 28.7% |
| APAC - Overall | |||
| Rank 2020 | Rank 2019 | Counterparty | CSAT Score 2020 |
| 1 | 3 | Bank of America | 41.8% |