| Americas (North America, Latin America, Caribbean) | |||
| Algorithmic Trading | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | - | BNP Paribas | 55.3% |
| 2 | 2 | Citi | 48.3% |
| 3 | - | JPMorgan | 45.9% |
| 4 | 4 | Bank of America Merrill Lynch | 42.6% |
| 5 | 3 | State Street | 25.4% |
| 6 | - | Bank of New York Mellon | 23.3% |
| Americas (North America, Latin America, Caribbean) | |||
| Research | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 2 | Bank of America Merrill Lynch | 59.3% |
| 2 | - | BNP Paribas | 47.4% |
| 3 | 3 | Citi | 43.0% |