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Surveys

FX Survey 2019: Regional Customer Satisfaction- Subcategories

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Americas (North America, Latin America, Caribbean) 
Algorithmic Trading
Rank 2019 Rank 2018 Counterparty CSAT Score 2019
1 - BNP Paribas 55.3%
2 2 Citi 48.3%
3 - JPMorgan 45.9%
4 4 Bank of America Merrill Lynch 42.6%
5 3 State Street 25.4%
6 - Bank of New York Mellon 23.3%
Americas (North America, Latin America, Caribbean) 
Research
Rank 2019 Rank 2018 Counterparty CSAT Score 2019
1 2 Bank of America Merrill Lynch 59.3%
2 - BNP Paribas 47.4%
3 3 Citi 43.0%
4 1 State Street 40.1%






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