Americas (North America, Latin America, Caribbean)
Overall
Overall
Overall
Overall
| Americas (North America, Latin America, Caribbean) | |||
| Overall | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 3 | Bank of America Merrill Lynch | 52.8% |
| 2 | 1 | State Street | 46.3% |
| 3 | 2 | Standard Chartered | 45.2% |
| 4 | 8 | BNP Paribas | 44.2% |
| 5 | 5 | Citi | 43.0% |
| 6 | 9 | JPMorgan | 40.4% |
| 7 | 10 | Goldman Sachs | 38.8% |
| 8 | 4 | Deutsche Bank | 37.7% |
| 9 | 6 | HSBC | 35.4% |
| 10 | - | UBS | 34.7% |
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| APAC | |||
| Overall | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 6 | JPMorgan | 42.7% |