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Surveys

FX Survey 2019: Regional Customer Satisfaction

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Americas  (North America, Latin America, Caribbean)

  • Overall


APAC

  • Overall


CEEMEA


  • Overall


Western Europe

  • Overall



Americas (North America, Latin America, Caribbean) 
Overall 
Rank 2019 Rank 2018 Counterparty CSAT Score 2019
1 3 Bank of America Merrill Lynch 52.8%
2 1 State Street 46.3%
3 2 Standard Chartered 45.2%
4 8 BNP Paribas 44.2%
5 5 Citi 43.0%
6 9 JPMorgan 40.4%
7 10 Goldman Sachs 38.8%
8 4 Deutsche Bank 37.7%
9 6 HSBC 35.4%
10 - UBS 34.7%
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APAC
Overall 
Rank 2019 Rank 2018 Counterparty CSAT Score 2019
1 6 JPMorgan 42.7%














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