Cash management poll 2008: Results

Published on:
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Third-party provision finally takes off
Emerging markets: challenges remain
Financial institutions: uncertainty breeds competition

Full results

Among non-financial institutions, Which ICMs do you use most?
Global and regional results
Among non-financial institutions, The Best domestic Cash Managers
Among non-financial institutions, How do customers rate their lead Global ICM’s services?
% of very good/excellent ratings customers gave their lead Global ICM
Level of commitment
Industry expertise and knowledge
Quality of personnel
Technical support and guidance
Effective use of up-to-date technology
Competitive pricing
Contingency plan capabilities/preparedness
Access to all applicable clearing systems
Availability of Global banking electronic tools
Global liquidity capabilities
Personalised client service
In-country client service
Robustness of electronic banking platforms
Innovative payment/collection methods
Comprehensive electronic banking capabilities
Error rates
Among financial institutions, Which ICMs do you use most?
Euro transactions
Dollar transactions
Yen transactions


Euromoney polled cash managers, treasurers and financial officers worldwide. We received in total 6,238 valid replies to questions relating to international cash management services (2007: 3,801 replies) from 109 countries (2007:89 countries). Respondents were asked to indicate:

— Which three banks they currently used most for their cash management services
— Their rating of services provided by their lead cash manager on a sliding scale of 1=excellent; 2=very good; 3=good; 4=fair; 5=poor. Banks’ scores in each category are the percentage of ratings they received for that category that were very good or excellent.

In the lead categories, each voter’s top bank was awarded four points, second place three points, and third place two points. Each voter’s score was then weighted depending on the annual gross sales of the part of the business for which the voter was responsible, as follows:

1. Greater than $100 billion – a factor of 10 was applied
2. $25 billion to $99.99 billion – a factor of 9 was applied
3. $10 billion to $24.99 billion – a factor of 8 was applied
4. $5 billion to $9.99 billion – a factor of 7 was applied
5. $2.5 billion to $4.99 billion – a factor of 6 was applied
6. $1 billion to $2.49 billion – a factor of 5 was applied
7. $500 million to $999.9million – a factor of 4 was applied
8. $ 100 million to $ 499.9 million – a factor of 3 was applied
9. $ 50 million to $ 99.9 million – a factor of 2 was applied
10. Less than $50 million – a factor of unity was applied
Treasurers’ votes were aggregated to include subsidiaries and regions where appropriate.

Geographical breakdown of annual gross sales of respondent companies (figures for 2007 in brackets):
Asia 63.24% (59.74%), Europe 16.63% (24.91%), Middle East & Africa 13.02% (5.41%), North America 4.74% (9.45%), Latin America 2.37% (0.49%)

Geographical breakdown of all votes received (figures for 2007 in brackets): 
Asia 67.29% (70.10%), Middle East & Africa 15.14% (13.90%), Europe 11.95% (11.17%), North America 3.15% (2.91%), Latin America 2.47% (1.91%).