| Over all service categories | |||
| Asia | |||
| 2007 | 2006 | Bank | Score |
| 1 | 3 | Citi | 70.21% |
| 2 | 5 | Standard Chartered | 69.77% |
| 3 | 2 | Deutsche Bank | 66.57% |
| 4 | BNP Paribas | 62.92% | |
| 5 | 4 | HSBC | 60.46% |
| 6 | Bank of America | 53.91% | |
| 7 | 6 | ABN Amro | 53.72% |
| 8 | Mitsubishi Tokyo | 23.37% | |
| 9 | 1 | JPMorgan | 20.49% |
| Europe | |||
| 2007 | 2006 | Bank | Score |
| 1 | 1 | SEB | 65.89% |
| 2 | Commerzbank | 54.96% | |
| 3 | 2 | Citi | 51.87% |
| 4 | 3 | Deutsche Bank | 51.84% |
| 5 | 8 | ABN Amro | 41.39% |
| 6 | ING Group | 39.87% | |
| 7 | 4 | JPMorgan | 39.77% |
| 8 | 6 | HSBC | 38.79% |