Cash management survey 2012: Methodology

Cash management results index and category listing

Euromoney surveys cash managers, treasurers and financial officers worldwide. The survey is split into a non-financial institutions questionnaire and a financial institutions questionnaire.

Respondents are asked to: indicate which three banks they currently use most for their cash management services; rate their lead cash manager on a sliding scale of 1=very poor to 7=excellent across various service categories.

Non-financial institutions

Global and regional responses: In the lead categories, each voter’s nominated top bank was awarded four points, the second-placed three points and the third-placed two points. Each voter’s score was then weighted depending on the annual gross sales of the part of the business for which the voter was responsible, as follows:

Greater than $100 billion – a factor of 10 was applied.
$25 billion to $99.99 billion – a factor of 9 was applied.
$10 billion to $24.99 billion – a factor of 8 was applied.
$5 billion to $9.99 billion – a factor of 7 was applied.
$2.5 billion to $4.99 billion – a factor of 6 was applied.
$1 billion to $2.49 billion – a factor of 5 was applied.
$500 million to $999.9million – a factor of 4 was applied.
$ 100 million to $ 499.9 million – a factor of 3 was applied.
$ 50 million to $ 99.9 million – a factor of 2 was applied.
Less than $50 million – a factor of unity was applied.

These scores are then totalled for each bank to give a final score.

Domestic/country responses: In the lead categories, each voter’s nominated top bank was awarded four points, the second-placed three points, and the third-placed two points. These scores are then totalled for each bank to give a final score.

On a domestic/country level, no weightings are applied to the voter’s scores.

Service category rankings: Tables are calculated by taking the arithmetic mean of the ratings for each individual category out of 7. To qualify in these categories, banks need to receive 5% of the total individual vote count in that category.

Non-financial institutions can tick one (and only one) of the following in order to complete particular sections of the survey:

Global plus regional
Regional
Regional plus domestic
Domestic

Respondents tick ‘Global plus regional’ if they are voting on behalf of their company’s cash management operations globally. This will also give them the option to vote regionally.

Respondents tick ‘Regional’ if they are able to vote on behalf of their company’s cash management operations in a specific region (western Europe, Middle East, etc)

Respondents tick ‘Regional plus Domestic’ if they are able to vote on behalf of their company’s cash management operations in a specific region (western Europe, Middle East, etc) and able to vote on their cash management operations in a specific country.

Respondents tick ‘Domestic’ if they are able to vote on behalf of their company’s cash management operations in a specific country (the country they work in for which they have specific knowledge of the cash management operations within it).

Financial institutions

Respondents are asked to nominate their lead providers by region and by transactional currency. In the lead categories, each voter’s nominated top bank was awarded four points, the second-placed three points, and the third-placed two points. These scores are then totalled for each bank to give a final score.

Service category rankings: Tables are calculated by taking the arithmetic mean of the ratings for each individual category out of 7. To qualify in these categories, banks need to receive 5% of the total individual vote count in that category.

Companies can respond more than once but only for separate countries or regions where they have cash management operations. If more than one vote is received for an individual country or region from the same company, then where possible the respondents will be contacted and their votes aggregated into one response. If this is not possible then the most senior person’s response will be counted.

This year we received 31,608 replies to the survey in total. Of these, 20,762 valid responses went into the results after data verification and validation – an increase of 33% on the previous year. The valid respondents comprised 17,395 valid non-financial institutions and 3,367 financial institutions. The main reasons for deletion were insufficient contact details, multiple responses from the same firm, self-voting, lack of confirmation from the respondent of their identity and irregularities in the data given.

Please direct all comments and questions to Tim Moxon, head of research, at tmoxon@euromoneyplc.com