Cash management non-financial institutions survey 2012: How do customers rate their lead global ICM's services?
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Cash management non-financial institutions survey 2012: How do customers rate their lead global ICM's services?

Non-financial institutions: How do customers rate their lead global ICM's services?

Overall client service
Level of commitment to your cash management business
Industry expertise and knowledge
Quality of personnel
Technical support and guidance
Contingency plan capabilites/preparedness
Quality of elctronic banking security
Compatibility with your own systems
Access to all applicable clearing systems
Innovative payment/collection methods

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Cash management survey 2012: Results index

Overall client service
2012 2011 Bank Score
1 2 Bank of America Merrill Lynch 6.02
2 UniCredit 5.97
3 3 Deutsche Bank 5.85
4 1 Citi 5.82
5 4 HSBC 5.76

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Level of commitment to your cash management business
2012 2011 Bank Score
1 1 Bank of America Merrill Lynch 6.04
2 3 Deutsche Bank 5.92
3 2 Citi 5.9
4 UniCredit 5.84
5 5 HSBC 5.81
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