Country Awards for Excellence 2021: Central & Eastern Europe
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Country Awards for Excellence 2021: Central & Eastern Europe



Best Bank: OTP Bank Albania

Robust growth, best-in-class profitability and a commitment to digital development earn OTP Bank Albania the award as Albania’s best bank for a second year in succession. Despite a challenging operating environment, the Hungarian subsidiary – led by chief executive Bledar Shella – posted a return on equity of 17.1% last year on the back of a 10.7% expansion in the loan portfolio that boosted its share of the market by 40 basis points.

Combined with a tight focus on efficiency, this made for a sector beating cost-to-income ratio of 48.7% despite continued investment in digitalization, which included holistic upgrades of the bank’s mobile and online platforms, as well as the introduction of multifunctional ATMs.

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