Infrastructure & connectivity – comprising: access to all applicable clearing systems; cash management network capabilities; compatibility with your own systems; treasury management systems; electronic banking applications/E-invoicing. Products – comprising: implementing netting/in-house banking; liquidity/credit facilities; cross-border low value payments; multi-currency capabilities; payment collection/methods. Services – comprising: advisory services; innovative/tailored business solutions; cashflow forecasting capabilities. People & relationships – comprising: industry expertise and knowledge; level of commitment to your cash-management business; quality of personnel; understanding of your business; quality of execution. Risk & risk management – comprising: counterparty risk; quality of electronic banking security.
The relevant granular scores across the 20 categories for every bank in each region are then compiled into an average score for each of the five groups.
To qualify for a star in a group category, a bank must achieve two things: 1. It must have received a minimum of 3% of the votes in that region (hence if there were 5,000 votes in the region, at least 150 clients must have ranked the quality of its service there);
2. Its score in each group must be within 5% of the top score in that group (hence if the top score in the group was 6.00, to achieve a star the bank must have scored 5.70 or higher).
Banks that achieve a star in all five categories in a region will be recognized as a “Five-Star Cash Manager” by Euromoney in that region.
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Banks or clients wanting to view more detailed results and analysis can do so by contacting Mark Lilley, head of data publishing, Euromoney: Tel: +44 (0)207 779 8820; email: mark.lilley@euromoneyplc.com.