Cash management survey 2013: Methodology

Cash management survey 2013: results

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Euromoney surveys cash managers, treasurers and financial officers worldwide. The survey is split into a non-financial institutions and financial institutions sections. Respondents are asked to: indicate which three banks they currently use most for their cash management services; rate their lead cash manager on a sliding scale of 1=very poor to 7=excellent across various service categories.

Non-financial institutions

Global and regional responses: In the lead categories, each voter’s nominated top bank is awarded four points, second place three points and third place two points. Each voter’s score is then weighted depending on the annual gross sales of the part of the business for which the voter is responsible, as follows:

Greater than $100 billion – a factor of 7 is applied;
$10 billion to $99.99 billion – a factor of 6 is applied;
$2.5 billion to $9.99 billion – a factor of 5 is applied;
$500 million to $2.49 billion – a factor of 3 is applied;
$100 million to $499.9 million – a factor of 2 is applied;
Less than $100 million – a factor of unity is applied.

These scores are then totalled for each bank to give a final score.

Domestic/country responses: In the lead categories, each voter’s nominated top bank is awarded four points, second place three points, and third place two points. These scores are then totalled for each bank to give a final score.

On a domestic/country level, no weightings are applied to the voter’s scores. In order for a country ranking to be published, there need to be at least 10 votes for two banks within that country.

Service category rankings: Tables are calculated by taking the arithmetic mean of the ratings for each individual category out of seven. To qualify in these categories, banks need to receive 5% of the total individual vote count in that category.

Non-financial institutions can tick one (and only one) of the following in order to complete particular sections of the survey:

Global plus regional
Regional
Regional plus domestic
Domestic

Respondents tick ‘global plus regional’ if they are voting on behalf of their company’s cash management operations globally.

Respondents tick ‘regional’ if they are able to vote on behalf of their company’s cash management operations in a specific region.

Respondents tick ‘regional plus domestic’ if they are able to vote on behalf of their company’s cash management operations in a specific region and able to vote on their cash management operations in a specific country.

Respondents tick ‘domestic’ if they are able to vote on behalf of their company’s cash management operations in a specific country (the country they work in for which they have specific knowledge of the cash management operations within it).

Financial institutions

Respondents are asked to nominate their lead providers by region and by transactional currency. In the lead categories, each voter’s nominated top bank was awarded four points, second place three points, and third place two points. These scores are then totalled for each bank to give a final score.

Service category rankings: Tables are calculated by taking the arithmetic mean of the ratings for each individual category out of seven. To qualify in these categories, banks need to receive 5% of the total individual vote count in that category.

Respondents can respond more than once, but only for separate countries or regions where they have cash management operations. If more than one vote is received for an individual country or region from the same company, then where possible the respondents will be contacted and their votes aggregated into one response. If this is not possible then the most senior person’s response will be counted.

This year we received 30,694 replies to the survey in total. Of these, 24,442 valid responses went into the results after data verification and validation – an increase of 18% on the previous year. 20,938 valid non-financial institutions and 3,484 financial institutions responded.

The main reasons for deletion were insufficient contact details, multiple responses from the same firm, self-voting, lack of confirmation from the respondent of their identity and irregularities in the data given.

Please direct all comments and questions to Tim Moxon, head of research, at tmoxon@euromoneyplc.com