Cash management Non-Financial institutions survey 2011: Methodology

Euromoney surveys cash managers, treasurers and financial officers worldwide. The survey is split into a non-financial institutions questionnaire and a financial institutions questionnaire. Respondents are asked to indicate:

• Which 3 banks they currently use most for their cash management services

• To rate their lead cash manager on a sliding scale of 1=V Poor to 7=Excellent across various service categories.

Non-financial Institutions

Global and Regional responses: In the lead categories, each voter’s nominated top bank was awarded four points, second place three points and third place two points. Each voter’s score was then weighted depending on the annual gross sales of the part of the business for which the voter was responsible, as follows:

1. Greater than $100 billion – a factor of 10 was applied.
2. $25 billion to $99.99 billion – a factor of 9 was applied.
3. $10 billion to $24.99 billion – a factor of 8 was applied.
4. $5 billion to $9.99 billion – a factor of 7 was applied.
5. $2.5 billion to $4.99 billion – a factor of 6 was applied.
6. $1 billion to $2.49 billion – a factor of 5 was applied.
7. $500 million to $999.9million – a factor of 4 was applied.
8. $ 100 million to $ 499.9 million – a factor of 3 was applied.
9. $ 50 million to $ 99.9 million – a factor of 2 was applied.
10. Less than $50 million – a factor of unity was applied.

These scores are then totalled for each bank to give a final score.

Domestic/Country responses: In the lead categories, each voter’s nominated top bank was awarded four points, second place three points, and third place two points. These scores are then totalled for each bank to give a final score.

On a domestic/country level, no weightings are applied to the voter’s scores.

Service category rankings: Tables are calculated by taking the arithmetic mean of the ratings for each individual category out of 7. To qualify in these categories, banks need to receive 5% of the total individual vote count in that category.

Non-financial institutions can tick one (and only one) of the following in order to complete particular sections of the survey:

1. Global plus Regional
2. Regional
3. Regional plus Domestic
4. Domestic

Respondents tick ‘Global plus Regional’ if they are voting on behalf of their company’s cash management operations globally. This will also give them the option to vote regionally.

Respondents tick ‘Regional’ if they are able to vote on behalf of their company’s cash management operations in a specific region (Western Europe, Middle East etc.)

Respondents tick ‘Regional plus Domestic’ if they are able to vote on behalf of their company’s cash management operations in a specific region (Western Europe, Middle East etc.) and able to vote on their cash management operations in a specific country.

Respondents tick ‘Domestic’ if they are able to vote on behalf of their company’s cash management operations in a specific country (the country they work in for which they have specific knowledge of the cash management operations within it).

This year we received 23,774 replies to the survey in total. Of these, 16,967 valid responses went into the results after data verification and validation. This was an increase of 39% on the previous year. 14,089 valid non-financial institutions and 2,878 financial institutions responded. The main reasons for deletion were insufficient contact details, multiple responses from the same firm, self-voting, lack of confirmation from the respondent of their identity and irregularities in the data given.

Please direct all comments and questions to Tim Moxon, head of research, at tmoxon@euromoneyplc.com