The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookies before using this site. Please see our Subscription Terms and Conditions.

All material subject to strictly enforced copyright laws. © 2022 Euromoney, a part of the Euromoney Institutional Investor PLC.

Asia's best digital bank 2020: Ping An Bank

Awards for Excellence 2020

When Euromoney met the head of retail banking at Ping An Bank, Xinfa Cai, in September 2019, he talked of his desire to hear his employer mentioned, in terms of its dedication to innovation and service, in the same breath as the likes Taobao and, two of China’s biggest and best digitally driven corporates. 

A few years earlier, such thinking would have been delusional. Not anymore. Under the leadership of chairman Xie Yonglin, Ping An Bank has disrupted itself, voluntarily and all but completely, from within. 

There is so much to mention here, but it’s worth starting with Pocket Bank, Ping An’s digital banking app. Every number in China is big, but the data is still remarkable. 

Pocket Bank had 89.5 million customers at the end of 2019, up 43.7% year on year. Of the total, 32.9 million were monthly active users, up 23.5%

You have reached premium content. Please log in to continue reading.

Read beyond the headlines with Euromoney

For over 50 years, our readers have looked to Euromoney to stay informed about the issues that matter in the international banking and financial markets. Find out more about our different levels of access below.


Unlimited access to and

Expert comment, long reads and in-depth analysis interviews with senior finance professionals

Access the results of our market-leading annual surveys across core financial services

Access the results of our annual awards, including the world-renowned Awards for Excellence

Your print copy of Euromoney magazine delivered monthly

£73.75 per month

Billed Annually


Unlimited access to and, including our top stories, long reads, expert analysis, and the results of our annual surveys and awards

Sign up to any of our newsletters, curated by our editors


Already a user?

We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree