The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookies before using this site.

All material subject to strictly enforced copyright laws. © 2020 Euromoney, a part of the Euromoney Institutional Investor PLC.

CEE's best bank for SMEs 2019: Alfa-Bank

Awards for Excellence 2019

When Alfa-Bank began focusing on small and medium-sized enterprises 10 years ago, the segment was largely ignored by Russia’s leading banks. Customer service was nonexistent and access to finance was limited, especially for smaller firms.

“It was the lowest priority for most banks to work with SMEs, so the standard of products and services was pretty basic,” says Vladimir Verkhoshinskiy, chief executive of Alfa-Bank.

Alfa-Bank pioneered new methods of working with SMEs, creating a sales and service model specifically for the segment and using new channels to target clients. The success of this strategy quickly attracted competitors – including state-controlled Sberbank, Raiffeisenbank and challenger Tinkoff Bank – but Alfa-Bank has managed to maintain its edge.

Take out a complimentary trial

Take out a 7 day trial to gain unlimited access to and analysis and receive expertly-curated updates direct to your inbox.


Already a user?

Login now


We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree