The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookiesbefore using this site. Please see our Subscription Terms and Conditions.

All material subject to strictly enforced copyright laws. © 2022 Euromoney, a part of the Euromoney Institutional Investor PLC.

CEE's best digital bank 2019: Akbank

Awards for Excellence 2019

Stiff competition and a large, young, dynamic population have provided fertile conditions for the development of digital banking in Turkey and created some of the most tech-forward lenders in CEE.

Even by Turkish standards, however, Akbank stands out. Early adoption of a mobile-first strategy and copious investment in innovation have propelled the lender past rivals such as Garanti BBVA in recent years, as well as making a substantial contribution to its bottom line.

Akbank boasts five million active users of its digital channels, while take-up of mobile banking services topped 60% last year. Growth in the number of mobile banking users has slowed slightly from the initial highs but is still running at around 20% a year.

The conversion of this digital penetration into sales has been particularly impressive, with 70% of general purpose loans and around half of credit card sales taking place outside branches.

You have reached premium content. Please log in to continue reading.

Read beyond the headlines with Euromoney

For over 50 years, our readers have looked to Euromoney to stay informed about the issues that matter in the international banking and financial markets. Find out more about our different levels of access below.


Unlimited access to and

Expert comment, long reads and in-depth analysis interviews with senior finance professionals

Access the results of our market-leading annual surveys across core financial services

Access the results of our annual awards, including the world-renowned Awards for Excellence

Your print copy of Euromoney magazine delivered monthly

£73.75 per month

Billed Annually


Unlimited access to and, including our top stories, long reads, expert analysis, and the results of our annual surveys and awards

Sign up to any of our newsletters, curated by our editors


Already a user?

We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree