Africa's best bank 2020: Equity Bank
Awards for Excellence 2020
Kenya’s Equity Bank stands out as a modern financial institution, a domestic champion and a regional player. As a result, it receives this year’s award for Africa’s best bank.
Under the stewardship of chief executive James Mwangi, the bank has come a long way from a traditional bricks-and-mortar institution. After two years of extensive investment in digital technology, it now better reflects the changing needs and behaviour of its customer base.
Mobile banking transactions stood at 595 million in 2019, accounting for 78% of all the bank’s transactions.
Despite a tough operating environment and a cap on interest rates, which saw bank lending in Kenya constrained, Equity Bank returned an 11% increase in pre-tax profit to KSh31.5