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Global private banking debate: Trust, scale and security key factors in a digital world

Meeting the needs of high net-worth families is more challenging and fascinating than ever. Private banks are investing in new forms of digital communication, catering to clients’ philanthropic demands, boosting fee transparency and finding ways to attract and retain the best young talent.

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• The shift toward digital communication continues, with virtual reality emerging as a vital tool, but many HNWs still like to talk with advisers face to face

• Private banks that are not using multiple channels to interact with clients will be left behind

• Scale and trust remain vital factors: without both factors in place, a private bank is not going to survive long

• Private banks are becoming adept at catering to the evolving philanthropic ideals and demands of clients

• Young private banking talent is more entrepreneurial than ever, keen to take risks and to make a difference with their employer

• Wealth in a digital world is still attracted to financial hubs with strong governance and transparency

• Private banks and wealth advisers that explain hidden costs to clients and work to reduce them are more likely to benefit than those that do not

Elliot Wilson, Euromoney: What are the biggest challenges and the greatest opportunities facing private banks today? 

Augusto Miranda, Bradesco Private Bank (AM, BPB) Emerging markets face high levels of volatility, which directly impact diversification.

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