Off the Record
"Having been a customer of your bank for more than 10 years, I find it difficult to describe any of you services as excellent. Another good example of SBM’s excellence in customer care I believe is the underground parking at your Vacoas branch. The parking used to be available for customers. However since a few months back customers no longer have access to it, as it seems that it is reserved for the exclusive use of the branch employees!! So much for customer sovereignty"
A customer takes issue with what he thinks is Euromoney’s best bank in Mauritius: State Bank of Mauritius. Unfortunately, we didn’t actually give out that award this year
"That’s a big mama!"
A bank official eyes the post-summer pipeline of high-yield bond and leveraged loan deals
"People get blinded by these geeky boffins that sit in the corner and create models. They might say this is my position and this is how it’s going to behave, my VAR here is blah blah..."
An old school debt banker makes the case for scepticism about overly quantitative methods
"Our clients now understand the products as much as we do. Sometimes, they understand them even more!"
A structured credit head illustrates the levels of sophistication in his client base
"Gosh, what a stellar panel. Tell me, have those guys even done any deals this year?"
A department head questions the pedigree of certain panel members at the Barcelona ABS conference