|BEST BANK: Garanti Bank
BEST DEBT HOUSE: Credit Suisse
BEST M&A HOUSE: Antika Partners
On the retail side, the bank, which recently partnered with GE Consumer Finance, has exploited its advanced CRM system to increase cross-selling and profitability per customer, which has risen by about 32% over the past year.
Garanti’s growth has been phenomenal even by Turkish standards. Last year the bank’s consumer loan portfolio grew by 359% as the bank expanded its customer base by 18%.
Competitor Isbank’s progress has been impressive, while last year’s winner Akbank has made some slip-ups, including a decision to finance its growing mortgage loan portfolio with equity, a decision that has drawn criticism from analysts.