The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookies before using this site.

All material subject to strictly enforced copyright laws. © 2021 Euromoney, a part of the Euromoney Institutional Investor PLC.

Business travel poll 2004: The human face of technological advance

Business travel management companies now have an impressive array of high-tech tools to enable them to meet their customers' needs. But they must always bear in mind that those customers often require the personal touch and are eager to have cut-price options built into the offering.

Methodology and Results

THE BUSINESS TRAVEL industry has made great strides in regaining the stability it enjoyed five years ago. This is largely due to the options that are now available in airline fares, to the ease of booking and policy control through web-based solutions, and to the renewed confidence of travellers in general.

Business travel customers are are specifically seeking a combination of high level, user-friendly technology and person-to-person client service. The online booking portal, once a welcome complement to phone contact, is now an expected and essential tool for any travel management company. By delivering a portal that not only identifies the most appropriate flight or hotel options but also aligns archival information with preferences of a traveller and corporate travel policies, companies can meet the needs of traveller, travel manager and reporting function with one resource.

Despite the clamour for front-end technology, live agents remain absolutely necessary and play an enormously important role in ensuring that clients extract the most from their travel budgets. A recent Gray Dawes survey revealed that 75% of respondents had switched management providers within the past five years – and 15% have switched twice.

You have reached premium content. Please log in to continue reading.

Read beyond the headlines with Euromoney

For over 50 years, our readers have looked to Euromoney to stay informed about the issues that matter in the international banking and financial markets. Find out more about our different levels of access below.

SUBSCRIBE ONLINE TODAY

Unlimited access to Euromoney.com and Asiamoney.com

Expert comment, long reads and in-depth analysis interviews with senior finance professionals

Access the results of our market-leading annual surveys across core financial services

Access the results of our annual awards, including the world-renowned Awards for Excellence

Your print copy of Euromoney magazine delivered monthly

£73.75 per month

Billed Annually

FREE 7 DAY TRIAL

Unlimited access to Euromoney.com and Asiamoney.com, including our top stories, long reads, expert analysis, and the results of our annual surveys and awards

Sign up to any of our newsletters, curated by our editors

LOGIN NOW

Already a user?

We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree