The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookies before using this site. Please see our Subscription Terms and Conditions.

All material subject to strictly enforced copyright laws. © 2021 Euromoney, a part of the Euromoney Institutional Investor PLC.

Business travel poll 2000: Know your client - or his boss

Hotels and airlines are gearing up for a bumper year of business travel. What are their customers most looking for? Euromoney polled more than 160 business executives on where they like to stay, city by city, and their favourite - and least favourite - airline. By Christina White.

    Click here for Business travel poll

A recent study by American Express shows that the number of international business trips will increase this year by 29%. Airlines and hotels that serve business centres will all compete for these travellers' patronage. So what services will hotels provide to win customers' loyalty? And whom are they ultimately aiming to please, the traveller, or his budget controller?

Technology is an important factor in the service industry, and hotels and airlines consistently add to the services they offer. The Westin St Francis in San Francisco has installed wireless phones in all the rooms. The guest can carry the phone anywhere in the hotel, including the business centre and the health club, and still receive calls.

Guests at the Shangri-La in Hong Kong can use the video and satellite conferencing facilities in all the rooms. At the Four Seasons in New York all of the rooms are soundproof. The Oriental in Singapore offers translation services for business travellers. Yet as hotels continually add amenities, it could be something more basic that appeals to the guests.

The location of the hotel appears to be as important as the features within.

You have reached premium content. Please log in to continue reading.

Read beyond the headlines with Euromoney

For over 50 years, our readers have looked to Euromoney to stay informed about the issues that matter in the international banking and financial markets. Find out more about our different levels of access below.


Unlimited access to and

Expert comment, long reads and in-depth analysis interviews with senior finance professionals

Access the results of our market-leading annual surveys across core financial services

Access the results of our annual awards, including the world-renowned Awards for Excellence

Your print copy of Euromoney magazine delivered monthly

£73.75 per month

Billed Annually


Unlimited access to and, including our top stories, long reads, expert analysis, and the results of our annual surveys and awards

Sign up to any of our newsletters, curated by our editors


Already a user?

We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree