The material on this site is for financial institutions, professional investors and their professional advisers. It is for information only. Please read our Terms & Conditions, Privacy Policy and Cookies before using this site. Please see our Subscription Terms and Conditions.

All material subject to strictly enforced copyright laws. © 2022 Euromoney, a part of the Euromoney Institutional Investor PLC.

Awards for Excellence 2013: Best Retail bank for technology innovation

Clients are at the heart of the Spanish bank’s technology drive – they even come up with the ideas.

Awards for Excellence 2013

Best Retail bank for technology innovation: CaixaBank

Also shortlisted: NEDBank and Bradesco

Innovation is crucial for Spain’s banks. The restructuring of the country’s financial system has led to the number of banks falling dramatically. If banks want to compete within a smaller set of larger players, they need to attract customers. "Innovation is the only way to keep growing and improving and being ahead of the competition," says Benjami Puigdevall, head of electronic channels at CaixaBank. Putting technology at the forefront of growth, CaixaBank launches innovation after innovation. In the past 12 months, the bank has been at the leading edge of technology in retail banking across the world; it wins Euromoney’s inaugural award for best retail bank for technology innovation.

How CaixaBank approaches innovation is telling. The bank relies on innovative ideas coming out of every business group, and from clients and third parties. "We think you have to take into account the knowledge that your internal employees have from dealing with clients," says Puigdevall.

You have reached premium content. Please log in to continue reading.

Read beyond the headlines with Euromoney

For over 50 years, our readers have looked to Euromoney to stay informed about the issues that matter in the international banking and financial markets. Find out more about our different levels of access below.


Unlimited access to and

Expert comment, long reads and in-depth analysis interviews with senior finance professionals

Access the results of our market-leading annual surveys across core financial services

Access the results of our annual awards, including the world-renowned Awards for Excellence

Your print copy of Euromoney magazine delivered monthly

£73.75 per month

Billed Annually


Unlimited access to and, including our top stories, long reads, expert analysis, and the results of our annual surveys and awards

Sign up to any of our newsletters, curated by our editors


Already a user?

We use cookies to provide a personalized site experience.
By continuing to use & browse the site you agree to our Privacy Policy.
I agree