Clearly no bank welcomed Covid, but one would imagine that DBS was better equipped to deal with it than most.
The enforced transition of ordinary people from mainstream to digital channels, which has been a fixture of customer behaviour all over the world, ought to play to the strengths of a bank that has been a pioneer in digital transformation and has set much of its strategy of the last seven years or so upon achieving it.
Access intelligence that drives action
To unlock this research, enter your email to log in or enquire about access
