| Africa |
| Overall |
| 2018 |
Bank |
| 1 |
Bank of China |
| 2 |
HSBC |
| 3 |
DBS Bank |
| 4 |
Citi |
| 5 |
Standard Chartered |
|
|
| Africa Best Service |
| Business functions |
| 2018 |
Bank |
| 1 |
Bank of China |
| 2 |
HSBC |
| 3 |
DBS Bank |
| 4 |
Citi |
| 5 |
Standard Chartered |
|
|
| Africa Best Service |
| Financial facilities |
| 2018 |
Bank |
| 1 |
Bank of China |
| 2 |
HSBC |
| 3 |
Standard Chartered |
| 4 |
Citi |
| 5 |
DBS Bank |
|
|
| Africa Best Service |
| Personnel |
| 2018 |
Bank |
| 1 |
Bank of China |
| 2 |
DBS Bank |
| 3 |
HSBC |
| 4 |
Citi |
| 5 |
Standard Chartered |
|
|
| Africa Best Service |
| Service |
| 2018 |
Bank |
| 1 |
Bank of China |
| 2 |
HSBC |
| 3 |
DBS Bank |
| 4 |
Citi |
| 5 |
Standard Chartered |
|
|
| Africa Best Service |
| Tech provisions |
| 2018 |
Bank |
| 1 |
Bank of China |
| 2 |
HSBC |
| 3 |
Citi |
| 4 |
Standard Chartered |
| 5 |
DBS Bank |
|
|
| Asia Pacific Best Service |
| Overall |
| 2018 |
Bank |
| 1 |
HD Bank |
| 2 |
Bank of China |
| 3 |
DBS Bank |
| 4 |
HSBC |
| 5 |
Industrial & Commercial Bank of China |
| 6 |
China Merchants Bank |
| 7 |
China Construction Bank |
| 8 |
Bank of Communications |
| 9 |
Agricultural Bank of China |
|
|
| Asia Pacific Best Service |
| Business functions |
| 2018 |
Bank |
| 1 |
HD Bank |
| 2 |
Bank of China |
| 3 |
DBS Bank |
| 4 |
HSBC |
| 5 |
Industrial & Commercial Bank of China |
| 6 |
China Construction Bank |
| 7 |
China Merchants Bank |
| 8 |
Bank of Communications |
| 9 |
Agricultural Bank of China |
|
|
| Asia Pacific Best Service |
| Financial facilities |
| 2018 |
Bank |
| 1 |
HD Bank |
| 2 |
Bank of China |
| 3 |
DBS Bank |
| 4 |
HSBC |
| 5 |
Industrial & Commercial Bank of China |
| 6 |
China Construction Bank |
| 7 |
Bank of Communications |
| 8 |
China Merchants Bank |
| 9 |
Agricultural Bank of China |
|
|
| Asia Pacific Best Service |
| Personnel |
| 2018 |
Bank |
| 1 |
HD Bank |
| 2 |
Bank of China |
| 3 |
DBS Bank |
| 4 |
HSBC |
| 5 |
Industrial & Commercial Bank of China |
| 6 |
China Merchants Bank |
| 7 |
China Construction Bank |
| 8 |
Bank of Communications |
| 9 |
Agricultural Bank of China |
|
|
| Asia Pacific Best Service |
| Service |
| 2018 |
Bank |
| 1 |
HD Bank |
| 2 |
Bank of China |
| 3 |
DBS Bank |
| 4 |
HSBC |
| 5 |
Industrial & Commercial Bank of China |
| 6 |
China Merchants Bank |
| 7 |
China Construction Bank |
| 8 |
Bank of Communications |
| 9 |
Agricultural Bank of China |
|
|
| Asia Pacific... |
