THE BUSINESS TRAVEL industry has made great strides in regaining the stability it enjoyed five years ago. This is largely due to the options that are now available in airline fares, to the ease of booking and policy control through web-based solutions, and to the renewed confidence of travellers in general.
Business travel customers are are specifically seeking a combination of high level, user-friendly technology and person-to-person client service. The online booking portal, once a welcome complement to phone contact, is now an expected and essential tool for any travel management company.
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