Protect the client
Protect the employee
These cybersecurity threats make employees an even more critical ‘human firewall’, precisely at a time when they are working in unfamiliar ways and surroundings and are separated from the co-workers whose advice they could seek about suspicious calls and emails. Moreover, chief information security officers and their teams have often been scattered geographically, and with their need for unfettered access to the most sensitive systems and information, banks’ remote security teams risk becoming the weakest link.
CaixaBank is a pioneer in security coordination and research. In this respect, the bank has rolled out a cybersecurity ecosystem with specialist teams and infrastructure to provide protection against security incidents. Its employees are equipped with a workplace solution enabled to securely work remotely with collaboration solutions, VPN connections and telemetry. Furthermore, the bank supplements its technology with action to raise awareness and promote a culture of security among employees. Launched in 2015, the InfoProtect programme provides continual training on cybersecurity to employees and clients. In 2019 alone, the bank invested more than €50 million in information security and 98% of employees participated in a course on cybersecurity.
"Cybersecurity threats make employees an even more critical ‘human firewall’, precisely in a moment when they are working in unfamiliar ways and surroundings"
Protect the bank
Protect the financial system
Securing the new normal
•Retain and attract best cyber talent for the organization.
•Enable the business through transparent and adaptive security.
•Implement redundant and layered controls to protect digital assets.
•Provide simple and clear KPIs to measure security performance.
•Proactive security risk management and business continuity.
•Continuous crisis simulation and penetration testing.
•Be prepared for future IT wave and foresee security impact.