HKMA learns social media lessons in crisis control

In the heat of Hong Kong’s protests, rumours swirl that capital controls are imminent and banks are out of cash. The Hong Kong Monetary Authority ventured onto social media, proactively quelling the gossip. New HKMA head Eddie Yue tells Euromoney how.

Source: HKMA

The rumours were circling for a few days before the Hong Kong Monetary Authority intervened.

For most of 2019, Hong Kong, still a vital financial bridge between China and the world, was riven by the kind of public unrest not seen since the 1960s. It was the city’s embattled chief executive Carrie Lam who pulled the trigger in March, introducing a bill permitting the extradition of criminal fugitives to mainland China.

Many saw this as the thin end of the wedge, giving Beijing the power to extradite any Hong Kong citizen at will.

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