RBS: John Hourican interview
"We can have all the rhetoric we like, but at the end of the day we have to go out there and do the business."
"Staff had to regain their pride and their composure"
John Hourican, RBS
What do you say to people, perhaps outside the industry, that say that after what happened RBS should exit investment banking?
Let’s get over the misunderstanding that having a wholesale business is a bad thing. Yes, we had a very large balance sheet at a terrible time. But a small percentage of our business created the losses.
Most of our businesses are fundamentally good. They have not just survived the past difficult couple of years in the market, they have flourished.
I’ve had my head under the bonnet looking at how this business works, revisiting all of our products and opportunities, looking at our customer base, how we operate with our clients and setting out the strategy of RBS global banking and markets as part of the RBS group.