|BEST BANK: Shinsei Bank
BEST EQUITY HOUSE: Nomura Securities
BEST DEBT HOUSE: Mizuho Securities
BEST M&A HOUSE: Morgan Stanley
Shinsei has been doubling its revenues every two years since it was taken over by a consortium led by US private equity firm Ripplewood in 2001, and has successfully made customer satisfaction a priority by providing free 24-hour cashpoint and net access, a large number of well-crafted investment products and the opportunity to provide feedback through a 5,000-strong customer panel.
Its latest innovations include a bricks and clicks web initiative that now gets the bank 65% of its customers, a kitsch but eye-catching choose your cash-card’s colour scheme and a real-time risk-aggregating software platform.