Best bank 2025: CKB
CKB has demonstrated exceptional performance across multiple financial and technological fronts, positioning it as Montenegro’s leading bank in 2024.
Its net interest income saw a significant increase of 15.2%, reaching €89.6 million, while income from card-related activities surged by 53% to €10.1 million. This robust financial growth underscores CKB’s strong market position and operational efficiency.
In response to evolving customer needs, CKB achieved a 15% adoption rate of its digital wallet, indicating successful customer integration of new technologies. Supporting this digital shift, the bank implemented critical updates to its mobile application, which resulted in an 18% increase in transaction volumes.
Additionally, CKB launched several new initiatives last year, including a redesigned micro and small enterprise (MSE) loan product, an omnichannel call-centre platform and the integration of insurance policies into its lending practices, which cater to a broader range of customer needs.
CKB’s commitment to sustainability is evident in its strategic disbursement of €10.3 million in green loans, 80% of which supported solar-energy projects. The bank’s ESG strategy, aiming for an annual 155-ton CO2 reduction, highlights its active role in promoting environmental sustainability.
Technological advancements at CKB also included the introduction of AI for international payment verification, robotic process automation for handling bulk payments and the launch of ePin technology for enhanced security in online operations. These innovations not only streamline operations but also fortify the security and efficacy of financial transactions.
CKB’s comprehensive approach to banking in 2024, marked by significant financial growth, customer-centric digital enhancements, sustainable practices and technological advancements, clearly substantiates its nomination as Montenegro’s best bank.
Best bank for corporate responsibility 2025: CKB
CKB has notably distinguished itself in the category of Montenegro’s best bank for corporate responsibility through substantial initiatives and enhanced environmental, social and governance (ESG) commitments in 2024. The bank launched the innovative MSE (micro and small enterprise) Women in Business credit line, offering financial support up to €100,000. These loans are uniquely structured with fixed rates and exempted disbursement fees, and include an additional six months of free account services coupled with specialised workshops, to vigorously support female entrepreneurship.
Financial commitment towards corporate social responsibility (CSR) has seen a remarkable increase, showcasing a growth of 52.53% in its budget allocation year-over-year, totalling €372,601. These funds have been judiciously distributed across 41 projects that span six diverse categories, indicating a broad spectrum of impact. Of particular note, 37% of the 2024 CSR budget was conscientiously directed towards sports development and promoting a healthy lifestyle, reflecting CKB’s dedication to fostering community wellness.
Additionally, CKB has launched a new loyalty scheme aimed at boosting employee engagement in volunteerism and enhancing the awareness of the bank’s social impacts. This move not only motivates staff involvement but also amplifies the positive ripple effects of their CSR activities.
The integration of ESG principles has been deepened within the bank’s operational framework this year. This strategic alignment is supported by structured reporting mechanisms and the expansion of CSR-designated roles, ensuring that sustainability is woven into the fabric of CKB’s business practices.
Best bank for customer experience 2025: NLB Banka
NLB Banka takes the award for Montenegro’s best bank for customer experience, thanks to its user growth and tech upgrades.
In the past year, the bank has seen a remarkable 128% year-on-year increase in digital users, numbering 44,566, evidencing a significant shift towards digital banking. Transaction volumes followed suit, with digital transaction totals reaching €218.1 million for individuals and €3.72 billion for legal organisations, up from €149 million and €3.2 billion respectively in the previous year.
Investments in technology have been pivotal, with NLB Banka launching a multi-faceted digital transformation initiative. This includes the comprehensive upgrading of its ATM network to include cash-in and contactless functionalities at all branches, alongside converting two branches into hybrid advisory hubs that incorporate 24/7 digital zones.
The bank introduced an innovative mobile and online banking system that integrates modern payment solutions, such as Apple Pay and Google Pay, and supports peer-to-peer payments and pay by link. This advancement also includes being the first bank in Montenegro to integrate ISO 20022 standards, an important step in aligning with global financial communication protocols.
Further demonstrating commitment to inclusivity and specific demographic engagement, NLB Banka launched a youth package targeting individuals aged 13 to 29. This package includes perks such as free EU ATM access and the option for digital onboarding, contributing to an increase in app downloads to 36,000 and digital banking logins by 51% to 34,658.
These customer-centric innovations have not only enhanced user experience but have also contributed significantly to the bank’s financial performance, evident from a net profit rise to €27.8 million, a €1.2 million increase from the previous year.
With 64% of all transactions now conducted via digital channels among individuals, NLB Banka showcases exemplary leadership in digital banking and customer-service excellence in Montenegro.
