One day in 2020, the South African Social Security Agency (Sassa) got an unexpected call from the government. Sassa, which pays social grants to South Africans, had been identified as a Covid-19 super-spreader, the government said. The problem was the sheer size of the queues at Sassa paypoints for grant recipients.
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“We want you to solve the problem and we are giving you two weeks,” Fanie Sethokga, general manager of grants operations at Sassa, recalls being told.
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