Like most of South Africa’s big banks, Nedbank is on a mission to reform and re-engineer its IT system, using it to attract new business, cut costs and roll out new services.
The Johannesburg-based bank long ago decided to avoid either a ‘big bang’ approach to remaking its digital systems or a more opportunistic ‘patching’ process. The former is often costly and assumes technology develops in a straight line. The latter makes short-term financial sense but leaves the business owner bereft of a consistent digital strategy.
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