Awards for Excellence 2020
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CaixaBank’s response to the coronavirus crisis started with a recognition of the vital role of its physical network, which reaches more small and isolated communities than any other bank in Spain.
It kept 90% of this network open, even while half of its branch staff and 98% of the staff in central services and subsidiaries worked remotely.
The bank has a market share of around 30% among the over-65 age group.
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