Backlash brews against digital behaviour

Some digital finance firms are taking liberties with client data. If they aren’t careful, they will lose their core customers.

In mid February, UK fintech company Revolut hit the headlines when it allegedly used customer data for a controversial ad campaign.

Strewn across the London underground, Revolut used various alleged statistics on their customers’ spending habits to show how many of their customers had bought a vegan sausage roll in the last month, had set up a monthly food budget labelled “Brexit Survival Fund” and – most controversially – had bought a meal-for-one last Valentine’s Day.

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