Global best service table explanation
Global best service results – all services
Global best service results – subcategories
.
.
| Global best service explanation |
| Bank |
Top 2 (Exceptional + Exceeds expectations) |
Meets expectations |
Bottom 2 (Unsatisfactory + Improvement needed) |
Final Score (Top 2 – Bottom 2) |
| UniCredit |
55% |
30% |
15% |
41% |
| Deutsche Bank |
54% |
32% |
14% |
40% |
| Commerzbank |
50% |
34% |
16% |
34% |
| HSBC |
47% |
34% |
19% |
28% |
| BNP Paribas |
45% |
36% |
19% |
26% |
| Citi |
43% |
35% |
22% |
21% |
| Intesa San Paolo |
40% |
39% |
22% |
18% |
| Standard Chartered |
39% |
38% |
23% |
16% |
| Societe Generale |
41% |
33% |
26% |
15% |
| Santander |
42% |
30% |
28% |
14% |
| Global |
All Services
|
| 2018 |
Bank |
| 1 |
UniCredit |
| 2 |
Deutsche Bank |
| 3 |
Commerzbank |
| 4 |
HSBC |
| 5 |
BNP Paribas |
| 6 |
Citi |
| 7 |
Intesa San Paolo |
| 8 |
Standard Chartered |
| 9 |
Societe Generale |
| 10 |
Santander |
|
Top |
| Global |
Products/payments
|
| 2018 |
Bank |
| 1 |
UniCredit |
| 2 |
Commerzbank |
| 3 |
Deutsche Bank |
| 4 |
HSBC |
| 5 |
BNP Paribas |
| 6 |
Intesa San Paolo |
| 7 |
Citi |
| 8 |
Santander |
| 9 |
Standard Chartered |
| 10 |
DBS Bank |
| Financing |
| 2018 |
Bank |
| 1 |
Deutsche Bank |
| 2 |
UniCredit |
| 3 |
Commerzbank |
| 4 |
HSBC |
| 5 |
BNP Paribas |
| 6 |
Citi |
| 7 |
Standard Chartered |
| 8 |
ING Group |
| 9 |
Intesa San Paolo |
| 10 |
DBS Bank |
| Overall execution |
| 1 |
UniCredit |
| 2 |
Deutsche Bank |
| 3 |
Commerzbank |
| 4 |
HSBC |
| 5 |
BNP Paribas |
| 6 |
Citi |
| 7= |
Santander |
| 7= |
Intesa San Paolo |
| 8 |
Societe Generale |
| 9 |
Standard Chartered |
| 10 |
DBS Bank |
|
Top |
