Best bank 2025: Maybank
For the second consecutive year, Maybank secured Malaysia’s best bank title, through a combination of record profits and strategic sustainability leadership. The Kuala Lumpur-based lender posted net earnings of RM10.09 billion ($2.4 billion), up 7.9% from the previous year, while return on equity improved to 11.1% from 10.8%. A higher dividend payout of RM7.36 billion – representing a 73% payout ratio – helped drive total shareholder returns to 22.1%, a sharp rise from 9.29% in 2023.
The bank deftly navigated a lower interest rate environment. While net interest margin compressed to 2.05% from 2.15% as funding costs rose, Maybank offset this pressure through aggressive loan growth of 8.2% in Malaysia, outpacing industry expansion. Non-interest income surged 22.6%, driven by higher fees from wealth management and investment banking, plus stronger global markets and insurance performance. This diversification pushed non-interest income to 33.4% of total revenue.
Asset quality strengthened significantly, with gross impaired loans falling to 1.23% from 1.34% – the lowest among Malaysian peers. Customer satisfaction reached new heights, with a net promoter score of +43 placing Maybank in the 95th percentile.
Yet Maybank’s most distinctive achievement lies in sustainable finance leadership. The bank mobilised over RM115 billion in sustainable financing by end-2024, far exceeding its RM80 billion target for 2025. It has committed to reducing financed emissions across six hard-to-abate sectors – palm oil, power, steel, aluminium, commercial real estate, and automotive – with science-based targets benchmarked against international pathways.
Governance structures reinforce this commitment. Board and executive sustainability committees exercise direct oversight, while executive compensation now links to climate performance. The bank achieved a 53% reduction in operational carbon emissions and delivered sustainability training to over 2 million employee-hours, positioning itself as Asean’s template for financial sector transformation.
Best investment bank 2025: CIMB Investment Bank
CIMB once again defends its title as Malaysia’s best investment bank for 2024. This year’s recognition is driven by CIMB’s comprehensive dominance across all segments, including equity capital markets, debt capital markets, and M&A, along with its pioneering transactions.
In the equity capital markets, CIMB demonstrated a remarkable 48.5% year-on-year growth in deal value and an 8.4 percentage point increase in market share, capturing a commanding 33.7% of the market.
CIMB led six of the 10 largest equity deals in Malaysia in 2024 and executed the three largest IPOs in the country, including the largest IPO in Asean – further reinforcing its leadership in the equity space.
On the DCM front, CIMB maintained its position as the leader in Malaysia’s debt capital markets, achieving a 7.9% year-on-year growth in bond deal value and securing a 35.7% market share.
In line with its dominant DCM position, the bank led several market-first transactions in 2024, including pioneering sustainability-linked and SRI-linked sukuk issuances. It also facilitated landmark deals in both USD and MYR bond markets, underscoring its innovation and leadership in Islamic finance.
In the M&A space, CIMB achieved a 67.1% year-on-year increase in deal value from 2023, boosting its market share to 28.2% – a 1.8 percentage point rise from the previous year. The bank advised on three M&A deals in Malaysia over the past year.
Best investment bank for DCM 2025: AmInvestment Bank
AmInvestment Bank is Malaysia’s best investment bank for debt capital markets thanks to its ability to outperform in this segment, to design innovative solutions and to understand market intricacies.
In 2024, AmInvestment Bank ranked third in Malaysia’s ringgit corporate bond and sukuk league table, with a 12.95% market share and RM14.3 billion ($3.4 billion) in deal volume
The bank led several high-profile transactions, including Malaysia Rail Link’s RM1.5 billion government-guaranteed sustainable development goals sukuk – the first of its kind in Malaysia – and Johor Corporation’s RM1.5 billion inaugural guaranteed sukuk.
Other notable mandates included a RM1.3 billion sustainability-linked sukuk for Johor Plantations Group, a RM1.2 billion sukuk for Genting Plantations, and a RM420 million subordinated sukuk for MNRB Holdings. AmInvestment also arranged RM1.3 billion in an AA-rated sustainability sukuk for Berapit Mobility, supporting Malaysia’s rail freight transition. Its ability to deliver tight pricing and strong investor demand – with bid-to-cover ratios reaching up to seven times – reflects its execution capability and market insight.
With over two decades of consistent performance in the ringgit bond market and a growing portfolio of environmental, social and governance-labelled deals, AmInvestment Bank continues to shape Malaysia’s debt capital markets with precision and purpose.
Best investment bank for M&A 2025: CIMB Investment Bank
CIMB Investment Bank has firmly established itself as Malaysia’s leading investment bank for M&A, navigating both domestic and cross-border advisory roles with precision and strategic foresight
CIMB saw its net profit rise 10.7% year on year to $1.71 billion in 2024. The institution’s capabilities were prominently displayed in several landmark transactions over the year. Notably, CIMB acted as the deal originator, principal adviser and lead arranger for the largest purely domestic M&A transaction in Malaysia, the acquisition of UMW Holdings by Sime Darby.
Additionally, the bank played a critical role in the significant cross-border merger between XL Axiata and Smartfren by the Sinar Mas Group and Axiata Group, valued at $6.5 billion, serving as deal originator and joint financial adviser.
CIMB’s innovative approach in structuring complex deals is evident in its use of Islamic financing instruments such as sukuk Murabaha and its adept handling of mandatory takeovers and cross-border regulatory challenges.
The bank’s regional leadership is enhanced by its M&A team, which leverages local execution with extensive regional expertise across Malaysia, Indonesia, Singapore and Thailand, maintaining robust relationships with regulators and key market practitioners to ensure seamless transaction processes.
This strategic geographical and regulatory insight solidifies CIMB’s standing as the preeminent investment bank in Malaysia for M&A.
Best investment bank for ECM 2025: Maybank Investment Banking Group
Maybank Investment Banking Group has excelled in the Malaysian investment banking sector, particularly in equity capital markets. The bank’s dominant position is highlighted by its rank as number one by the number of issues, attaining a 25.1% market share according to Bloomberg’s Malaysia Equity Offering league table for 2024, up from second in 2023.
In terms of value, Maybank ranked second, having raised RM439.3 million ($103.5 million). Among its notable transactions was the TMK Chemical Bhd IPO, which was the largest in Malaysia’s chemical sector since 2017 and in the Association of southeast Asian Nations region since 2022.
Another groundbreaking achievement was the Prolintas Infra Business Trust IPO, the first Islamic business trust IPO in Malaysia, which raised RM512.1 million. Additionally, Keyfield International Berhad had an outstanding debut, with a 114.4% gain on its first day, marking the best performance since 2013.
Maybank also led significant rights issues and private placements, such as the RM600 million placement for NationGate Holdings.
The bank’s expertise in ECM is further underscored by its ability to execute transactions swiftly, often launching and pricing deals within days of their announcement.
This execution capability, complemented by securing high allocations for institutional investors and robust aftermarket performance, solidifies Maybank Investment Banking Group’s position as Malaysia’s best investment bank for ECM.
Best digital bank 2025: Maybank
Malayan Banking Berhad (Maybank) has firmly established itself as Malaysia’s best digital bank through the introduction and implementation of innovative digital banking services that significantly enhance user experience and security.
Notable among its series of impactful digital initiatives is the Goal-Based Investing (GBI) platform, which was launched in April 2024. Demonstrating substantial user engagement, the GBI platform facilitated the creation of over 50,000 investment goals with a total value of RM11.56 million ($2.72 million) by December 2024. The platform allows clients to personalise their investment strategies.
Maybank’s integration with Google Wallet in May 2024 was another breakthrough, enabling over 50,000 customers to connect their cards for effortless contactless payments, boosting both convenience and security. Further enhancing security, Maybank introduced the Money Lock feature in December 2024, which protects customer funds by locking savings accounts to guard against unauthorised digital withdrawals, enjoying uptake from nearly 2,000 customers.
The bank also pioneers in cross-border financial interactions with its Cross-Border QR Pay supporting over eight million users, including international travellers from China, Indonesia, Singapore and Thailand, facilitating smooth cashless transactions and bolstering regional trade and tourism.
Additionally, the Digital Account Opening feature for children and the Malware Shielding feature within the MAE app focus on customer-centric innovations. The former simplifies processes for parents setting up savings accounts for children, promoting early financial responsibility, while the latter enhances digital security by proactively scanning for risky applications to prevent fraud.
Through these strategic digital innovations, Maybank demonstrates exceptional leadership in evolving digital banking landscapes, influencing customer satisfaction and security.
Best digital bank for SMEs 2025: Alliance Bank Malaysia Berhad
Alliance Bank Malaysia stands out as Malaysia’s best digital bank for small and medium-sized enterprises. Launched a few years ago, the bank’s digital SME initiative has shown impressive growth, with assets surging nearly 10-fold over three years, turning a substantial profit.
The bank achieves high productivity with a lean team of fewer than 10 relationship managers, relying on digitally sourced leads and employing advanced technologies for loan processing. Using artificial intelligence, Alliance Bank offers a sophisticated bank statement analyser that aids in accurate data extraction, fraud detection and transaction categorisation, significantly streamlining the underwriting process.
In terms of product innovation, Alliance Bank introduced Malaysia’s first government-guaranteed business credit card and plans to launch a business virtual credit card by 2025.
Strategic partnerships have been pivotal in its operation, with recent collaborations including a proof-of-concept in embedded supply chain finance and support initiatives for early-stage startups through the BizSmart Conference. These partnerships foster a robust ecosystem supporting SME growth and access to alternative funding.
The bank has prioritised customer experience improvements through enhanced digital onboarding processes, integrating technologies such as tablet-based applications and electronic know-your-customer protocols. Its commitment to sustainability is evident through the Sustainability Impact Programme, which promotes green financing and sustainable business practices among SMEs.
Best digital bank for large corporates 2025: HSBC Bank Malaysia
HSBC Bank Malaysia has earned the award as Malaysia’s best digital bank for large corporates through the introduction of several innovative digital services tailored for business efficiency and security.
The bank’s HSBC TradePay streamlines trade finance with a digital process that accelerates loan drawdown and supplier payments. Additionally, its Credit Decision Engine pilot offers fully automated credit approvals, decreasing manual processes and hastening response times.
The digital onboarding journey at HSBC is particularly noteworthy. Eligible businesses can instantly initiate an account application through HSBC SmartServe, which boasts features including electronic document exchange, e-signature capabilities and real-time feedback, enhancing client interaction and satisfaction.
Complementing these offerings, HSBC has enhanced its communication methods by integrating instant messaging capabilities with existing digital channels like Virtual Assistants and Live Chat, creating a comprehensive, secure communication landscape.
Further demonstrating its commitment to technological advances, HSBC’s corporate banking digital integrations include training programmes like the Lean Six Sigma Yellow Belt and Citizen Developer, aimed at equipping staff with advanced change methodologies and application development skills.
In cybersecurity, the GTS Customer Service Surveillance system uses sophisticated network analytics for post-transaction monitoring to thwart potential fraud and money laundering, significantly bolstering security in trade finance.
Lastly, HSBC has expanded its digital offerings to include FX services on its Mobile Banking app, which provides customers with tools to monitor and engage in FX markets effectively, featuring alerts and comprehensive market insights.
Best bank for ESG 2025: Kenanga Investment Bank Bhd
Kenanga Investment Bank leads with a series of notable contributions and developments in the environmental, social and governance (ESG) domain.
In a pioneering move, through its subsidiary Eq8 Capital, the bank launched the world’s first Waqf-featured exchange-traded fund (ETF) – the Eq8 FTSE Malaysia Enhanced Dividend Waqf ETF. This innovative financial product not only fosters market growth but also directs half of its income to socially impactful Waqf assets aiding education, healthcare and environmental conservation.
The bank underscored its commitment to sustainability by executing its inaugural double materiality assessment, which encompasses both financial impact and sustainability metrics. This crucial step supports the integration of a comprehensive sustainability strategy, which is further bolstered by its new policies, including the first group sustainability policy and a clear Net Zero by 2050 roadmap. These frameworks incorporate climate risks into core business functions such as outsourcing and procurement.
Kenanga Investment Bank has shown strong growth in sustainable financing with its green lending portfolio expanding to RM94.5 million ($22.3 million) in 2024. It also hosted its inaugural Kenanga Sustainability Day to foster wider engagement on sustainable practices across its network.
On the environmental front, the bank has achieved significant reductions in greenhouse gas emissions – 4.8% in Scope 1, 38.1% in Scope 2 and 8.2% in Scope 3 emissions. Moreover, it progressed to sourcing 61.8% of its electricity from renewable sources in 2024.
Kenanga’s global alignment with sustainability reporting standards is evident as it aligns its disclosures with the Task Force on Climate-related Financial Disclosures framework and reports in accordance with Partnership for Carbon Accounting Financials standards for Scope 3 Category 15 emissions. Its proactive engagement with the Carbon Disclosure Project further underscores its dedication to transparency in sustainability practices.
Best bank for sustainable finance 2025: Maybank
Malayan Banking Berhad (Maybank) is Malaysia’s best bank for sustainable finance. Over the past year, it has mobilised RM46.69 billion ($11 billion) in sustainable finance, marking a significant 37% increase from the previous year and notably exceeding its RM80 billion target ahead of schedule, with a cumulative mobilisation of RM115.17 billion since 2021.
Continuing its dedication to enhanced environmental, social, and governance practices, Maybank updated its Sustainable Product Framework and Transition Finance Framework. These updates introduced stringent eligibility criteria, sector-specific pathways and interim decarbonisation targets for six hard-to-abate sectors, driving a broader and more profound engagement with sustainable finance.
In the realm of innovative and impactful deals, Maybank was at the forefront, leading several landmark transactions. Notably, it facilitated the world’s first sustainability-linked sukuk in the plantation sector – the RM1.3 billion sustainability-linked sukuk for Johor Plantations Group Berhad – and Malaysia’s first Sustainable Development Goals sukuk for the transport sector, among other significant deals across southeast Asia in sectors including healthcare, shipping and real estate.
The bank also extended its sustainable finance offerings to new industries, ranging from Islamic finance to waste management. Initiatives like the myimpact SME and HERPower programmes underlined its commitment to supporting small and medium-sized enterprises and women entrepreneurs throughout Malaysia and beyond.
Maybank’s operational strategy in sustainable finance is robust, with a dedicated ICMA-certified sustainable finance desk and specialised teams. Its frameworks and disclosures are aligned with global standards like ICMA, ASEAN, CBI and EU Taxonomy, ensuring compliance and leadership in international sustainable finance.
Best bank for large corporates 2025: HSBC Bank Malaysia
HSBC Bank Malaysia demonstrated robust financial and operational achievements, enhancing its position as Malaysia’s best bank for large corporates. The bank reported a significant year-on-year pre-tax profit increase of 18%, reaching RM1.73 billion ($407 million). This financial growth was supported by a 10.7% rise in total operating income and a noteworthy 19.7% increase in non-interest income. Notably, HSBC Bank Malaysia reinforced its leadership in foreign exchange, with FX volumes growing by 27%.
In terms of innovation, HSBC Bank Malaysia launched HSBC TradePay, pioneering digital trade finance solutions in the market. The bank also structured and led multiple landmark environmental, social and governance (ESG) sukuk and bond issuances for major corporations including Sunway, MYEG and LBS Bina.
Digital initiatives were also advanced with the implementation of fully digital onboarding processes and enhancements in the Digital Credit Platform, which significantly streamlined operations and improved client services.
Moreover, HSBC Bank Malaysia prioritised client relationship management, securing repeated mandates with major corporates and supporting cross-border expansion, illustrating a deep understanding of client needs and global market dynamics. The bank’s commitment to sustainability and ESG was evident as they issued over RM1.015 billion in ESG sukuk and arranged significant ESG-programme sizes, actively supporting green infrastructure financing and sustainability structures in corporate operations.
The bank’s operational excellence shone through the adoption of new technologies such as Swift MT103 tracking, and initiatives like the Sustainability Tracker to assist businesses with ESG transitions, underscoring its leadership as a comprehensive service provider to large corporates in Malaysia.
Best bank for corporate responsibility 2025: OCBC Bank
OCBC Bank has established itself as Malaysia’s best bank for corporate responsibility through dedicated initiatives and substantial community engagement. In the past year, the bank has allocated over RM1.6 million ($377,000) towards corporate social responsibility (CSR) activities, while achieving an impressive 95% staff participation in various volunteer programmes. Collectively, employees have contributed 22,300 hours in volunteerism across 105 activities, benefiting around 145,288 individuals nationwide.
The #OCBCCares platform has spearheaded the bank’s CSR agenda, implementing significant projects across education, environment, health and financial literacy sectors. Noteworthy initiatives include the planting of 9,000 mangrove trees in Sabak Bernam over three years, introducing food waste composting and hydroponic farming in educational institutions, and installing solar lighting in indigenous villages to enhance safety and improve living conditions. OCBC Bank has also engaged in refurbishing schools, enriching them with new infrastructure, furniture and learning tools.
In addition to direct community work, OCBC Bank has leveraged its internal expertise through skills-based volunteering, with 69 activities that used the staff’s banking, IT and financial literacy skills to aid non-governmental organisations and educational institutions.
The bank’s structured approach to CSR is well supported by its brand and corporate communications team along with CSR Champions who are stationed across all 38 branches and 20 divisions, ensuring that local community needs are met with tailored and effective CSR activities.
Moreover, OCBC Bank is actively engaged in green financing and has been recognised for initiatives like sponsoring sustainability conferences, promoting its green data centre and financing energy-efficient projects. Looking ahead, OCBC Bank aims to achieve 100% staff participation in volunteer activities and plans to sustain its focus on education, environmental stewardship and healthcare, thereby reinforcing its commitment to corporate responsibility in Malaysia.
Best bank for SMEs 2025: Hong Leong Bank
Hong Leong Bank has demonstrated exceptional performance and innovation, securing its position as Malaysia’s best bank for small and medium-sized enterprises. With impressive year-on-year growth, the bank increased its total SME customer base by 18%, rising from 276,314 in 2023 to 324,556 in 2024. This growth spans both borrowing and non-borrowing segments, with tailored lending products and the effective deployment of community business managers playing pivotal roles.
The bank has also been at the forefront of product innovation, launching or enhancing a range of SME-specific offerings. Notably, the GGSM 2.0 financing initiative supports SMEs in sectors like green tech and healthcare, with RM288.65 million ($68 million) already approved across 361 SMEs. Additionally, Hong Leong Bank has committed RM44.96 million to green loans and subscribed RM350 million to an Association of southeast Asian Nations green bond, highlighting its dedication to sustainable finance.
Digitisation of SME services is another area where Hong Leong Bank leads, being the first in Malaysia to introduce a fully electronic know-your-customer process for sole proprietors that completes in under 10 minutes. The integration of Weixin Pay to capture Chinese tourist spending and the digital onboarding for foreign currency accounts further showcase its digital capabilities.
Enhancements in relationship management are evident with the doubling of the SME cash and FX teams and the strategic restructuring of regional SME centres to bolster client acquisition. The adoption of a hybrid onboarding model combines in-branch and tablet-based approaches, supported by a robust loan origination system and comprehensive cash management tools, enhancing the overall client onboarding experience and efficiency in SME financing.
Best bank for homeowners 2025: Public Bank Group
Public Bank Group has consistently demonstrated its dedication to providing exceptional and innovative banking solutions for homeowners in Malaysia, earning the award for Malaysia’s best bank for homeowners.
Public Bank Group has developed and integrated Automated System Approval (ASA), which optimises operational efficiency and customer satisfaction. The expansion of ASA now encompasses the submissions of appeals, further refining the loan approval process.
To maintain a deep understanding of customer expectations, Public Bank conducts continuous customer service surveys. As a result, the bank has achieved an impressive 97% satisfaction rate in its loan services delivery. Public Bank’s initiatives such as the home ownership made easy (5HOME Plan) and mortgage refinancing (MORE Plan) successfully served over 46,000 customers in 2024 alone.
The introduction of the PB Young Graduate programme in April 2024 emphasises the bank’s commitment to assisting young professionals in obtaining their first homes, with approximately RM252 million ($59.4 million) extended in financial support. Through the Skim Rumah Pertamaku – PB First Home scheme – Public Bank offers up to 110% financing for eligible first-time buyers, with outstanding loans amounting to RM595 million by the end of 2024.
Lastly, the bank’s innovative Sustainable Financing Package collaborates with reputable developers to finance green-certified properties, approving over RM860 million in 2024. Public Bank also launched a special campaign focusing on both young graduates and refinancing segments to further propel the growth of its housing loans.
Best bank for diversity and inclusion 2025: Kenanga Investment Bank Berhad
Kenanga Investment Bank is Malaysia’s best bank for diversity and inclusion. The bank has achieved notable gender representation, maintaining a balanced workforce with 52% female and 48% male employees, from a total staff of 1,334. Significant progress is evident in female board representation, which increased from 25% to 33% in 2024.
Furthermore, Kenanga Investment Bank has prioritised inclusive leadership by enhancing its Preventing and Eradicating Sexual Harassment policy and conducting specialised training for managers. The bank’s commitment to gender pay equity through role-based salary comparisons and merit-oriented compensation structures underscores its dedication to fairness.
The institution has actively engaged with external diversity and inclusion initiatives by hosting the LeadWomen APAC DEI Summit 2024 and participating in the UN Global Compact’s Countdown to International Women’s Day 2024. Through events like the Strike a Pose inclusion campaign and educational talks, it has continued to promote women in leadership roles.
Additionally, by conducting empathy workshops led by differently abled individuals, Kenanga has broadened its diversity initiatives to include various generations, ethnicities and physical abilities. Its non-discriminatory recruitment practices further demonstrate an inclusive ethos.
Kenanga Investment Bank’s board plays a pivotal role in embedding diversity and inclusion in the bank’s broader sustainability and governance frameworks, showcasing how diverse perspectives directly contribute to strategic decision making and business success.
Best securities house 2025: Affin Hwang Investment Bank
Affin Hwang Investment Bank is Malaysia’s best securities house, after demonstrating tremendous financial growth. The bank posted a year-on-year profit before tax increase of 84.3%, reaching RM82.2 million ($19.4 million) in 2024 from RM44.6 million the previous year, capturing a significant 11.07% market share in Malaysia’s securities sector.
The institution has been a pioneer in product and platform innovation and is particularly noted for introducing discretionary trading to retail investors. This initiative broadens access to institutional grade portfolio management for a wider client base.
By expanding its multi-asset retail platform to encompass equities, derivatives and fixed income, and launching Malaysia’s first commodity futures structured warrants, Affin Hwang Investment Bank has led market innovation. The launch of over 100 new structured warrants is testament to its dynamic approach to product offerings.
Strategically, the bank has solidified its position through a partnership with TNG Digital, which extends its market access capabilities to over 23 million users. This move synergises well with its education-first strategy aimed at empowering first-time investors.
On the institutional front, the bank maintained a strong position among local and foreign institutional investors and achieved commendable rankings in the Extel 2025 and Institutional Investor 2024 polls for its outstanding research in technology and small/mid-cap sectors.
Affin Hwang upgraded its trading systems for algorithmic trading set for 2025 and is on track to expand its branch network. Additionally, the growth of its Share Margin Financing portfolio to RM1.9 billion, up significantly from RM700 million in 2021, underscores its robust capability in capital management and client service.
Best bank for consumers 2025: UOB Malaysia
UOB Malaysia has cemented its status as Malaysia’s best bank for consumers through a combination of robust financial performance, market-leading innovations and customer-centric digital transformations.
The bank demonstrated outstanding financial achievements with a 13% growth in net profit after tax. UOB Malaysia saw a 10% year-on-year growth in retail deposits, dramatically outperforming the industry average growth rate of 4.7%, attaining a record 41% share of total deposits.
Furthermore, following the acquisition of Citibank’s consumer business, UOB Malaysia has emerged as the nation’s second-largest credit card issuer, with a portfolio boasting 1.5 million cards. An impressive 90% activation rate was achieved among the 775,000 Citibank customers who migrated, bolstered by the expansion of card rewards and regional partnerships.
In digital banking, the artificial intelligence-powered UOB TMRW app has redefined personalised financial management for consumers. It provides innovative features such as cash flow insights, unit trust trading and multi-portfolio analysis, enhancing the bank’s reputation as a digital leader in retail banking.
The bank has also transformed its physical branches into interactive hubs for advisory services and customer engagement, hosting events like wealth forums and tea appreciation events. These initiatives not only enrich the customer experience but also facilitate the cross-selling of retail banking and wealth management products.
The introduction of the business banking online account opening for small and medium-sized enterprises dramatically reduces account opening time from seven days to a few hours, illustrating UOB Malaysia’s dedication to convenience and efficiency.
Best international bank 2025: HSBC Bank Malaysia
HSBC Bank Malaysia is Malaysia’s best international bank thanks to its robust financial performance and strategic initiatives across various sectors. In the last fiscal year, the bank reported a significant 18% year-on-year increase in pre-tax profit, reaching RM1.73 billion ($407 million). Its total operating income also grew by 10.7% to RM3,130 million, buoyed by a substantial rise in non-interest income.
The bank has been at the forefront of innovative banking solutions, launching HSBC TradePay, a pioneering trade finance solution that expedites loan drawdowns and supplier payments through a fully digital process. Another noteworthy introduction is Premier Elite, a premium service tier targeted at high net-worth individuals, which underscores the bank’s commitment to catering to diverse customer needs.
Continuing its focus on sustainability and green initiatives, HSBC issued RM1.015 billion in environmental, social and governance (ESG) sukuk and facilitated arrangements for RM14.75 billion in ESG issuance. Furthermore, the Sustainability Tracker, an innovative web-based tool, was introduced, assisting businesses in tracking and achieving their sustainability targets.
Digital transformation remains a key agenda for HSBC Bank Malaysia, evident from its implementation of the Assisted Digital Interactive Model and various advanced digital banking services, enhancing both customer experience and operational efficiencies.
On the international front, the bank has played a crucial role in facilitating cross-border business, supporting trade delegations and multinational clients in regions such as China, New York, Hong Kong, Australia and Vietnam.
HSBC Bank Malaysia’s participation in local communities and environmental efforts reflects its commitment to corporate sustainability, including substantial donations and volunteer efforts towards achieving Malaysia’s goal of carbon neutrality by 2050.
