Best private bank: Bank of New Zealand
New Zealand’s private wealth market continues to tilt towards advisory-led relationships, with high-net-worth (HNW) clients seeking professional guidance, diversified access and a seamless digital experience across channels.
During the review period, Bank of New Zealand (BNZ) pursued a deliberate “invest for growth” agenda: expanding adviser capacity, upgrading its WealthNet and Navigator platforms, and refreshing customer relationship management (CRM) to improve personalisation and response times.
Thirty premium co-working spaces blend digital and in-person service, while leadership invested in client programmes and nationwide engagement – evidence of a bank building capability, not just scale.
Differentiation is clearest in propositions competitors struggle to match: BNZ Private Capital, which curates forums connecting investors – including next-gen and women clients – with off-market New Zealand businesses; a dedicated Growth Sectors team linking clients to the country’s highest performing industries; and initiatives for entrepreneurs such as the AI-enabled Growth...
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