Global Customer Satisfaction: Service Categories
Overall
Salesforce
Research
Service
Algorithmic Trading
Global Customer Satisfaction: Client Types
Overall
Salesforce
Research
Service
Algorithmic Trading
Overall
Salesforce
Research
Service
Algorithmic Trading
Overall
Salesforce
Service
Overall
Salesforce
Research
Service
Algorithmic Trading
Overall
Salesforce
Research
Algorithmic Trading
| Overall | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | - | XTX Markets | 55.4% |
| 2 | 1 | State Street | 42.6% |
| 3 | 2 | Bank of America Merrill Lynch | 42.1% |
| 4 | 3 | Standard Chartered | 40.9% |
| 5 | - | Bank of New York Mellon | 38.3% |
| 6 | 5 | JPMorgan | 37.2% |
| 7 | 7 | Citi | 34.9% |
| 8 | 10 | Barclays | 33.5% |
| 9 | 4 | Goldman Sachs | 33.5% |