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| © 2019 Euromoney |
| Results Index |
| More data |
Global Customer Satisfaction: Service Categories
Overall
Salesforce
Research
Service
Algorithmic Trading
Global Customer Satisfaction: Client Types
Overall
Salesforce
Research
Service
Algorithmic Trading
Overall
Salesforce
Research
Service
Algorithmic Trading
Overall
Salesforce
Service
Overall
Salesforce
Research
Service
Algorithmic Trading
Overall
Salesforce
Research
Algorithmic Trading
| Overall | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | – | XTX Markets | 55.4% |
| 2 | 1 | State Street | 42.6% |
| 3 | 2 | Bank of America Merrill Lynch | 42.1% |
| 4 | 3 | Standard Chartered | 40.9% |
| 5 | – | Bank of New York Mellon | 38.3% |
| 6 | 5 | JPMorgan | 37.2% |
| 7 | 7 | Citi | 34.9% |
| 8 | 10 | Barclays | 33.5% |
| 9 | 4 | Goldman Sachs | 33.5% |
| 10 | 6 | Societe Generale | 33.5% |
| 11 | 15 | BNP Paribas | 33.4% |
| 12 | – | Nomura | 30.9% |
| 13 | 8 | UBS | 30.4% |
| 14 | – | TD Securities | 28.9% |
| 15 | – | Credit Agricole | 28.8% |
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| SalesForce | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 1 | XTX Markets | 62.7% |
| 2 | – | Bank of New York Mellon | 49.6% |
| 3 | 2 | State Street | 48.3% |
| 4 | 3 | Standard Chartered | 47.2% |
| 5 | 4 | Bank of America Merrill Lynch | 44.0% |
| 6 | 7 | JPMorgan | 39.5% |
| 7 | 8 | Citi | 37.4% |
| 8 | – | Nomura | 37.0% |
| 9 | – | Credit Agricole | 36.5% |
| 10 | 17 | BNP Paribas | 35.8% |
| 11 | 10 | Barclays | 34.8% |
| 12 | 12 | HSBC | 33.9% |
| 13 | 6 | Goldman Sachs | 33.8% |
| 14 | – | RBC Capital Markets | 32.8% |
| 15 | 9 | UBS | 32.3% |
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| Research | |||
| Rank 2019 | Rank 2018 | Counterparty | CSAT Score 2019 |
| 1 | 3 | Bank of America Merrill Lynch | 40. |
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