According to World Bank data from April 2018, the number of unbanked adults has fallen to 1.7 billion from 2.5 billion in 2011 and is continuing to fall, even taking into account population growth1 . Since 2011, an additional 1.2 billion people have connected to the financial system for the first time, half a billion within the past three years2 .
Although progress is being made, enabling people around the world to access the financial system remains a critical development challenge. Financial inclusion is not only crucial for individuals, but also for microenterprises and small businesses to access credit, reduce reliance on cash and extend their customer reach. By doing so, they can utilize financial products and services (such as credit and insurance) more freely, save and spend more securely, and increase their financial independence.
Mobile phones and financial inclusion
Understanding the factors that have led to rapid growth in financial inclusion since 2011 is essential to accelerate this further, particularly in Asia and Africa where the unbanked population is the largest. Two-thirds of the world’s inhabitants now own a mobile phone3, driving financial inclusion and increased access to services, such as mobile money. According to the GSMA, the global association for the mobile telecommunication industry, the mobile money industry now processes $1 billion a day in 90 countries, through 276 mobile money schemes. Mobile money schemes have evolved significantly since the launch of M-Pesa in Kenya from peer-to-peer networks to full-service offerings for both consumers and businesses including bulk disbursements, merchant payments, bill payments and a variety of financial services.
As mobile money schemes expand their reach and range of services, large organisations operating in, or expanding into, the emerging markets are embracing mobile money as an alternative to cash. Processing, handling and transporting cash is costly, labour-intensive and prone to security issues. With long working capital cycles and payment reconciliation timescales, these problems can be avoided by using mobile money.
Overcoming barriers through innovation
Although significant progress has been made towards financial inclusion through mobile money schemes, obstacles still remain, including poor financial infrastructure (across institutions, information technology and regulations that enable financial intermediation), a lack of suitable products that financially empower the unbanked, and geographic isolation of rural communities.
There are a number of developments that are helping to overcome these barriers. Instant payment schemes are proliferating globally, and regulators are mandating greater interoperability between mobile money providers and banks. Government and regulatory support for both financial inclusion and payment innovation is becoming more prevalent in many parts of Asia and Africa where the unbanked population is the highest. The ‘Digital India’ initiative, for example, which aims to transform India into a digitally empowered society and knowledge economy, is closely connected with the development of the country’s Unified Payments Interface (UPI). This platform facilitates real-time transfers between banks, but it also enables a range of peer-to-peer and consumer-to-business solutions.
Other opportunities are emerging alongside innovations in mobile money that will also have an impact on greater financial inclusion. Blockchain-based solutions offer considerable potential to reduce cost, increase security and promote trust in the financial services sector. Standard Chartered is investing in this area. For example, the bank has been appointed by Ant Financial to be the core partner bank for its new blockchain cross-border remittance solution to be offered initially through AlipayHK in Hong Kong and GCash in the Philippines.
The shift towards e-commerce in emerging markets supported by the widespread adoption of smartphones, internet penetration and the proliferation of quick response (QR) codes are increasingly bridging the gap between large corporations and the last mile consumers. Payments using QR codes have seen a boom in countries such as China, driven largely by Alibaba’s Alipay and Tencent’s WeChat. In 2016, one-third, or $2.6 trillion of the mobile payments in China took place via QR codes4. Other governments and regulators in many of the developing markets such as India, Thailand and Indonesia are also swiftly embracing QR code-based payments as part of their digital roadmaps to enable mobile phone users to make payments easily and reduce the use of cash.
Promoting choices and chances in life
Looking ahead, financial inclusion must continue to be a primary policy objective among governments, banks and corporations to ensure greater socio-economic development. Standard Chartered is committed to this and has invested in payment innovations that are relevant and adaptable to each market. For example, by partnering with mobile wallet providers, the bank has extended its reach into markets where mobile wallets are prevalent, to offer solutions that enable corporate and institutional clients to leverage the opportunities presented by mobile money, and enable efficient, scalable e-commerce and m-commerce solutions. As individuals and small businesses become financially independent and empowered, they also gain access to a wider range of services, including credit, insurance and savings. However, just as every market is different, each payment innovation also has its own unique role to play in driving financial inclusion by giving people and businesses more choice, more security and greater life chances.
1. World Bank. “Gains in Financial Inclusion, Gains in a Sustainable World”. May 2018,
2.https://www.worldbank.org/en/news/immersive-story/2018/05/18/gains-in-financial-inclusion-gains-for-a-sustainable-world World Bank, May 2018
3. We are Social, April 2018, https://wearesocial.com/us/blog/2018/01/global-digital-report-2018
4. China Mobile Payment Report 2017, iResearch
About the Author
Based in Singapore, Mahesh is responsible for driving Standard Chartered Bank's Mobile Money & E-Commerce strategy globally. He works closely with a wide array of partners including fintechs, mobile wallet providers, payment service providers to design, develop, commercialise and launch innovative and compelling Mobile Money & E-Commerce solutions for the Bank's clients. He is passionate about helping clients embrace digital solutions to drive efficiencies in their business and promoting financial inclusion.
Prior to this, he developed and drove the strategic initiatives for the Host-to-Host suite of digital channels across a diverse range of corporate and institutional clients, with a focus on SWIFT for Corporates, Treasury Integration and Multi-Bank Trade platforms.
Explore new paradigms, realise new potential with Standard Chartered. Click here and visit us at Sibos Stand G02 | 22-25 Oct | Sydney, Australia
This material has been prepared by Standard Chartered Bank (SCB), a firm authorised by the United Kingdom’s Prudential Regulation Authority and regulated by the United Kingdom’s Financial Conduct Authority and Prudential Regulation Authority. It is not independent research material. This material has been produced for information and discussion purposes only and does not constitute advice or an invitation or recommendation to enter into any transaction.
Some of the information appearing herein may have been obtained from public sources and while SCB believes such information to be reliable, it has not been independently verified by SCB. Information contained herein is subject to change without notice. Any opinions or views of third parties expressed in this material are those of the third parties identified, and not of SCB or its affiliates.
SCB does not provide accounting, legal, regulatory or tax advice. This material does not provide any investment advice. While all reasonable care has been taken in preparing this material, SCB and its affiliates make no representation or warranty as to its accuracy or completeness, and no responsibility or liability is accepted for any errors of fact, omission or for any opinion expressed herein. You are advised to exercise your own independent judgment (with the advice of your professional advisers as necessary) with respect to the risks and consequences of any matter contained herein. SCB and its affiliates expressly disclaim any liability and responsibility for any damage or losses you may suffer from your use of or reliance on this material.
SCB or its affiliates may not have the necessary licenses to provide services or offer products in all countries or such provision of services or offering of products may be subject to the regulatory requirements of each jurisdiction. This material is not for distribution to any person to which, or any jurisdiction in which, its distribution would be prohibited.
You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at http://www.standardchartered.com/en/incorporation-details.html.